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1.3 Based on 61 reviews
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  • Customers like
    • Helpful on phone no follow thru 3
    • Friendly but dim customer servie 2
    • Friendly staff 1
  • Customers don't like
    • Dishonest 6
    • Incompetent processing 6
    • Rude 6

my loan was $50000.00 and 17 years later my loan is still $40382.00. there is something wrong with theses people. Said they would lower my interest rates from 8.99% to 2.99% or 3.00%. I've filled out the forms twice and sent them in but never anything.. I have heard nothing from them and my interest rate is still 8.99%. I am a disabled vet and disabled from through the state 100% and they will not help at all. Please there,has got to be some... Read more

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Shellpoint arranged a payment plan that would pay off the total owed on a second mortgage. The total was to include the balance on the mortgage, fees, and the amount needed in escrow to pay insurance and taxes. As the final payment became due, the balance on the mortgage was changed. I have been told that there is still a balance on the mortgage and fees are due also. This is not what was originally agreed to. It is also not what is... Read more

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Owning a home is so much more dangerous these days!!!! All of the comments I read above ring true to me!!! It is a sickening feeling knowing that my (and most people's) largest asset IS IN THE HANDS OF SUCH INCOMPETENCE. Once in a while, during my many, many telephone calls to Shellpoint, I will hang up feeling more secure after speaking to a representative who SEEMED to know what they were talking about. However, sure enough, every time I... Read more

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This company sold my home . They would not help me what so ever. They gave the run around said the investor would work with me at all. I called sent in the paperwork and called to verfi that it was there and what else i needed. Stated that as long I didnt have all the information the investor need a workout program it never went to under writing for anything. As soon as i can filing a lawsuite on shellpoint. i can't believe that they dont help... Read more

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Ocwen sold my 2nd mortgage to Shellpoint early last November. Been making my monthly payment online with no issues till this month when stated loan has been closed and foreclosed. When called 3 times no agent knew what was going on to call back same run around. Today they states loan was written off and to call another agent that was not in till later today. What a joke this company seems to be and all complaints have seen online no surprise... Read more

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I have been working with Shellpoint to modify my loan for 2 years now. It was with BOA then they just gave up and suddenly I started receiving letters from Shellpoint. To date I have had no resolution. I've written numerous letters, made many phone calls, with no response at all, or on rare instances that I spoke with someone received misleading and/or incorrect information. My loan was FINALLY modified, only to be informed that I was now 3... Read more

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I have had to late payments that should not be there the rep said because of the automated message I'm subject to that fee, she said that I should speak with Floyd, the manager he is very agumenative and shyana Williams refuse to call the supervisor to the phone,Vanessa nava. Time and time of calling you get no response it dosent matter there's a job to be done and customer to keep, ever since I was transferred to shellpoint it has been *** reps... Read more

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BEEN ALSO TRYING TO GET THEM TO REVIEW MY LOAN FOR A POSSIBLE MODIFICATION APPROVAL SINCE MY LOAN INTEREST RATE IS 7.25% BUT THE SAME THING AS ALL ARE COMPLAINING THEY KEEP REQUESTING ITEMS OR THAT THEY ARE OUTDATED OR ETC... TODAY SOMEONE STOPPED BY THE HOME TO OFFER CASH FOR KEYS :(.... DIDN'T UNDERSTAND WHY IF NEVER HAVE I OR MY AGENT TOLD OR NOTIFIED MY HOME WOULD BE SOLD IN AUCTION. MY AGENT CAN NOT SEE ONLINE ANY FORECLOSURE STATUS ON... Read more

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I returned my house through a negotiated deal back to the bank in return for 5K and an agreement not to seek delinquency. I jumped at it and received my 5K in a cash for keys exchange which was funny in of itself-Shellpoint actually gave me a check there and then sent me another-which I never cashed. Despite this agreement in black and white and I have been out of the house for about a year-I still get my monthly mortgage bill from Shellpoint.... Read more

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Bless you. I actually know first hand what you have been thru with these people, wish there was something we could do to make them feel some of our pain. My husband died 3 years ago, leaving us with no life insurance. i could see i was getting in trouble, financially, so i called shellpoint. yes mine was resurgent as well, and BofA. shellpoint told me i did not quailify for LM because i wasn't late or in the red, i tried to explain that i wanted... Read more

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