595 views
0 comments
stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
1.8

My mortgage was sold or taken over by Shellpoint and it's been a disaster. Immediately signed up for bi monthly direct electronic payments like I always have.

From the first payment they were taking to much from my account resulting in and overpayment of $156 a month. Took me two months of phone calls to get the problem fixed. Every time I called they would say that my payment was "x" amount and I would say exactly, then why are you taking a higher amount that I did not authorize. We don't know why that's happening but I'll forward it to your agent to be corrected.

Next payment, overcharged again. Took several months and phone calls to fix. When they did finally return my overpayment, I got slapped with a $15 wire transfer fee. The payment statements make no sense what so ever.

It's impossible to figure out your escrow, taxes, etc and always says you are past due.

I am now receiving several foreclosure notices a day in the mail for three weeks now. Came home today to 6 foreclosure letters!! My payment is withdrawn bi monthly from my bank account in full and they say I haven't paid in 60 days.

Have called several times again and they see that they have my payments but for some reason they haven't been using them to pay my mortgage. Unreal!!!

Reason of review: Problems with payment.

Preferred solution: Let the company propose a solution.

Location: Philadelphia, Pennsylvania

Do You Have Something To Say ?
Write a review

Comments

chat-icon

Please avoid publishing any personal information and promotional content

You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment

ShellPoint Mortgage Servicing Reviews

  1. 247 reviews
  2. 34 reviews
  3. 6 reviews
  4. 5 reviews
  5. 4 reviews
ShellPoint Mortgage Servicing reviews