Company has verified representatives Subscribed to our free business plan and has customer support representatives who act on its behalf.
Submit ›
or
1.3 Based on 66 reviews
Compare to others
  • Customers like
    • Helpful on phone no follow thru 3
    • Friendly but dim customer servie 2
    • Friendly staff 2
  • Customers don't like
    • Incompetent processing 7
    • Dishonest 7
    • Rude 6
Advanced
search
loading...
More Less

I been dealing with this abscess for about 8 months now. The things the do to the mortgage holders one would expect from North Korea. they are mindless in function with the mentality of serial sex offender. the absolute lowest form of life. the true definition of what a coward is!! Dry up and die!!!!! They Lie the confuse, the misplace Doc's they don't return call they spin things they invent rules they points of contact read from propt cards... Read more

Was this review helpful? 0 0

This company is TERRIBLE!!!!!! Several issues. Customer service is rude and incompetent. I pay extra principle and escrow monthly and I highlight it on the check. It does not get applied. They told me it floats whatever that means until you call them and tell them where to apply it. I now do it online. I've sent in paperwork to pay bi- weekly and the keep saying it's not signed ....yes it was signed this happened twice. So now 3 other requests... Read more

Was this review helpful? 3 0

The situation is I am buying a home and the seller needs Shell Point Mortgage Servicing to provide a collateral letter to show how much the seller owes the bank and the original stock certificate, and Proprietary lease. The first time I requested the documents was August 4, 2016 and after that every week we call at least 3 times to ask for the update but the Shell Point Mortgage Company keeps telling us we need to wait. And now we are still... Read more

Was this review helpful? 1 0

This company is the worst of the worst!!! They lied and said they are connected to the title of my home and going to place a liens on my property, which they cannot do since they are not on the title, only my first holds the title of my home!! I'm about to have a law suite over the fact they are lying to home owners, robbing us blind, and making us suffer!!! I refuse to give that garbage company a dollar!!! Read more

Was this review helpful? 0 1

This company is corrupt. They brought our loan when we were on the last month to complete our modification. They then said it would take a few months to confirm everything. Now they are trying to get us to sign their modification with add a few thousand to our total and are trying to jack up the interst rate.

Add comment

This bank took my mortgage out three times and my bank was able to stop one, it took me 2 weeks to fight to get my money back and I am still fighting to get the money they ended up bouncing checks on. I pay my mortgage by phone and they told me within three days I called to have the money taken out to pay my mortgage. I feel that there is something very corrupt here, who is going to call and pay their mortgage in one week three times. ... Read more

Was this review helpful? 1 1

They are the worst company that I was transferred to. Would not pay my homeowners insurance because I got married. Even though all information was correct still gave a hard time after submitting the marriage license several times. I had to call my insurance company so they would not cancel due to delay of their processing. Finally, I refinanced with another mortgage company recently, had to call Shellpoint to request for my escrow monies back.... Read more

Was this review helpful? 0 0

I received a call from a Debra Dawson Davis in the litigation dept, she told me that my attorney, Mr. Pierce, must be an *** because the Complaint was not done right, not served right, and told me that if the case went to court and lost, it would be our firm's fault. For purposes of privacy, I will not include the borrower name, but that girl should not be in customer service, and I have asked not to work on any files she will be handling, and... Read more

Was this review helpful? 0 0

After 2.5 years of making on-time automated monthly ACH payments, Shellpoint conducted an escrow account analysis and increased the monthly payment by $400 in November 2015. This would have been acceptable, but someone at Shellpoint miskeyed the escrow analysis as a HUD-1 notice. As a result, the formal letter advising of the new monthly payment amount was not mailed by Shellpoint. As a result of the short-pay, I received notice in April 2016... Read more

Was this review helpful? 0 0

I HAVE TWO MORTGAGES WITH SHELLPOINT. I SENT TWO CHECKS WITH TWO COUPONS AND TO PRESENT I HAVE RECEIVED 4-5 PHONE CALLS AS TO WHERE THE LOAN PAYMENT IS. YOU CREDITED ONE LOAN WITH BOTH CHECKS. ERIC CALLED ON SEPT 13, I TOLD HIM WHAT THE PROBLEM PROBABLY WAS AND HE FOUND I WAS CORRECT. TO PRESENT THIS ISSUE HAS NOT BEEN RESOLVED. I SPOKE TO SHARON SANCHEZ TODAY, EXTENSION 4346 WHO IS EXPEDIATING THE CALL TO YOUR PROCESSING DEPARTMENT. YOU... Read more

Was this review helpful? 0 0
Did not find what you were looking for?
 
×
You are reading about Shellpoint Mortgage Servicing.
Filing a new complaint about
×