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1.3 Based on 63 reviews
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  • Customers like
    • Helpful on phone no follow thru 3
    • Friendly but dim customer servie 2
    • Friendly staff 1
  • Customers don't like
    • Incompetent processing 7
    • Dishonest 6
    • Rude 6
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I HAVE TWO MORTGAGES WITH SHELLPOINT. I SENT TWO CHECKS WITH TWO COUPONS AND TO PRESENT I HAVE RECEIVED 4-5 PHONE CALLS AS TO WHERE THE LOAN PAYMENT IS. YOU CREDITED ONE LOAN WITH BOTH CHECKS. ERIC CALLED ON SEPT 13, I TOLD HIM WHAT THE PROBLEM PROBABLY WAS AND HE FOUND I WAS CORRECT. TO PRESENT THIS ISSUE HAS NOT BEEN RESOLVED. I SPOKE TO SHARON SANCHEZ TODAY, EXTENSION 4346 WHO IS EXPEDIATING THE CALL TO YOUR PROCESSING DEPARTMENT. YOU... Read more

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My problem with them so far, is that they are 4 months late in paying my town taxes. Tax are $500 and I have over $900 in my escrow account. Called their customer service 3 times already. Was told request was submitted 24 August. Which by the way, was 3 months late. My next step is a threat with a lawyer for breech of contract. Had requested to talk to a supervisor on duty. Was told that the Supervisor was too busy. I do realize that it is not... Read more

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We had the very same experience as you. Bank of America sold our mortgage to them, and some time later, we had to file for bankruptcy. They rarely sent statements before the bankruptcy, but they never sent us one after bankruptcy. I signed and faxed a request for them to start sending statements on three different occasions. It finally took a letter from our state commissioner of banking's representative to get them to respond to us. They... Read more

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I could fill this page and many more with my complaints. I am willing to start a civil law suit again this bank. Anyone else with me? I am willing to lead the law suit but I need as many people as possible to pursue this. I have to have 100 words so I will give a quick summary of my horrible experience with this company. I had to have a repayment plan done twice cause they messed up the first one. I had to demand from a sup to get the 2nd... Read more

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my loan was $50000.00 and 17 years later my loan is still $40382.00. there is something wrong with theses people. Said they would lower my interest rates from 8.99% to 2.99% or 3.00%. I've filled out the forms twice and sent them in but never anything.. I have heard nothing from them and my interest rate is still 8.99%. I am a disabled vet and disabled from through the state 100% and they will not help at all. Please there,has got to be some... Read more

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Shellpoint arranged a payment plan that would pay off the total owed on a second mortgage. The total was to include the balance on the mortgage, fees, and the amount needed in escrow to pay insurance and taxes. As the final payment became due, the balance on the mortgage was changed. I have been told that there is still a balance on the mortgage and fees are due also. This is not what was originally agreed to. It is also not what is... Read more

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Owning a home is so much more dangerous these days!!!! All of the comments I read above ring true to me!!! It is a sickening feeling knowing that my (and most people's) largest asset IS IN THE HANDS OF SUCH INCOMPETENCE. Once in a while, during my many, many telephone calls to Shellpoint, I will hang up feeling more secure after speaking to a representative who SEEMED to know what they were talking about. However, sure enough, every time I... Read more

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This company sold my home . They would not help me what so ever. They gave the run around said the investor would work with me at all. I called sent in the paperwork and called to verfi that it was there and what else i needed. Stated that as long I didnt have all the information the investor need a workout program it never went to under writing for anything. As soon as i can filing a lawsuite on shellpoint. i can't believe that they dont help... Read more

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Ocwen sold my 2nd mortgage to Shellpoint early last November. Been making my monthly payment online with no issues till this month when stated loan has been closed and foreclosed. When called 3 times no agent knew what was going on to call back same run around. Today they states loan was written off and to call another agent that was not in till later today. What a joke this company seems to be and all complaints have seen online no surprise... Read more

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I have been working with Shellpoint to modify my loan for 2 years now. It was with BOA then they just gave up and suddenly I started receiving letters from Shellpoint. To date I have had no resolution. I've written numerous letters, made many phone calls, with no response at all, or on rare instances that I spoke with someone received misleading and/or incorrect information. My loan was FINALLY modified, only to be informed that I was now 3... Read more

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