This company is TERRIBLE!!!!!! Several issues.
Customer service is rude and incompetent. I pay extra principle and escrow monthly and I highlight it on the check. It does not get applied. They told me it floats whatever that means until you call them and tell them where to apply it.
I now do it online. I've sent in paperwork to pay bi- weekly and the keep saying it's not signed ....yes it was signed this happened twice. So now 3 other requests to send via email and they say 24-48 hours until we receive it ..... well months later still nothing I think they don't want you to pay off sooner.
I encured a late payment fee I have no idea what happened via mail I do know it was mailed in enough time. I called asked for them to look in history and I've never been late if they could waive the fee. There answer was no it's not our fault. Are you kidding me !!!
They are running a scam. Unfortunatly my mortgage was sold to them!!!!!
Product or Service Mentioned: Shellpoint Mortgage Servicing Mortgage.
Reason of review: Poor customer service.