My Mortgage during re modification was sold by BAC to Shellpoint , no notification!! Not only that I had given 6 payments for 801.88 posted amounts at application for the Remodification, then all sudden BAC would not speak to me telling my information was compromised thru them but would get credit monitoring, but no other explanation where my 4811.28 as posted to since ACHs' had cleared my bank just told me they no longer had my loan.
Months later I get a notice from some company named Shellpoint said I owed them 18,000.00 dollars, three letters one day , three days later, a letter saying never responded, now in foreclosure. never even heard of this company before. Very long ... story shorten they could not tell me where my money was, who they were for months, I had just come out of Chapter 13 5 months earlier ,where would I get that kind of money.
For months until 3/18/16 they jacked me around, about short sale , in turn in house in lieu of etc. Constantly change their stories even disregarding the notifications' in writing they sent me. They also jacked my Realtor around who was authorized by Shellpoint to do a Short Sale. last week after 3 other offers, got one first for 80,00.00 then 84.000.00the 88,900.00 Cash.
A Jorge who was supposed to be my contact never ever returned calls to me , when I finally got him he spoke to me very discriminatory, telling me I was story teller did not know what I was talking about etc. to point called his supervisor ...Andrew appeared was no big deal. they both had the offer on their desk scanned, faxed etc, But because they did not want to follow the HAFT laws or Franklin County auction laws, they let my house go to auction 3/18/16 for 78000.00. Then Jorge calls me on Monday like he was my best friend telling need leave my house..
I am of course not letting this go down without a fight , have retained a lawyer.
But want everyone to know the Shady, deceitful actions of this company .. Shellpoint Mortgate Processing
Product or Service Mentioned: Shellpoint Mortgage Servicing Loan Modification.
Reason of review: Poor customer service.
Monetary Loss: $10000.