I don't know where to begin! They removed my name on the loan.
It was in my name and the "estate of...my Mom's name." Now it is just in the "estate of"....My monthly payment unexpectedly increased by $300....no reason given, no advanced notice. I made a payment in August that is not showing up as paid (yet my bank records show it WAS paid)....NOW they would not let me make a payment over the phone unless I speak to my SPOC (single point of contact) person...who NEVER answers her phone...voicemail after voicemail go unanswered.
Something tells me I will be losing my home. HELP!
Product or Service Mentioned: Shellpoint Mortgage Servicing Home Loan.
Reason of review: Poor customer service.