These company is the worst, they request the same documents over and over. They send letters stating they have everything and 3 weeks later they notify that your modification was not approved because you fail to submit your requested documents.
Based on all the reviews here with the same identical issues, we definitely have a lawsuit. I'm going to see my attorney on Monday to discuss the possibility of a lawsuit.
It's like they want you to just give up taking there crap so that they can come in and take your home. Please respond if you agree, I know a lot of people have lost there homes due to this company's incompetence and to say it's an umbrella company for Bank of America.
Product or Service Mentioned: Shellpoint Mortgage Servicing Customer Care.
Reason of review: Order processing issue.