Filter by rating :
filters
2.8
Details

Update by user Oct 29, 2019

To side step their inconsistent mailing of bills, I have asked to "Automatic Withdrawal" from my checking account.I am waiting from the application!!!More to follow.

Original review posted by user Oct 29, 2019

I called due to not receiving payment form, which is standard with this company not to send consistently...
View full review
1 comment
Anonymous
#1773279

Same here. Previous post and reason they don't really let you know what your payoff balance will be.

Watch the Statement Ending Balance on those mailings - much higher than your principal maybe: I waited 5 days for them to figure my payoff. After 3 years payoff was $680 over the principal amount shown. Put it all on a spreadsheet and finally figured out they were charging extra if you were late a couple of days (up to 10 days for me sometimes) and not applying that to my monthly due (interest only $45k equity loan). That amount gains interest compounded monthly and you get hit with the total when paying off loan.

I relied on the website payment due amount. Maybe received 3 statements throughout the years and they were confusing and came from SC instead of Texas where my loan was being serviced.

Review
#1693749 Review #1693749 is a subjective opinion of poster.
Service
Shellpoint Mortgage Servicing Customer Care
Pros
  • One or two nice people in customer service
Cons
  • Poor service
Reason of review
Poor customer service
Preferred solution
expect better consumer service to my issue
1.0
Details
When i request for payoff quote for my mortgage, they send me the quote with big surprise amount REQUEST INSTANT PAYOFF QUOTE Principal Balance: $171,447.23 Interest: $608.29 Fees: -$97.63 Penalty Due: $0.00 Release Fees: $68.00 Debits: $12,416.99 Borrower Credits:...
View full review
1 comment
Anonymous
#1773274

I waited 5 days for them to figure my payoff. After 3 years payoff was $680 over the principal amount shown.

Put it all on a spreadsheet and finally figured out they were charging extra if you were late a couple of days (up to 10 days for me sometimes) and not applying that to my monthly due (interest only $45k equity loan). That amount gains interest compounded monthly and you get hit with the total when paying off loan.

I relied on the website payment due amount. Maybe received 3 statements throughout the years and they were confusing and came from SC instead of Texas where my loan was being serviced.

Review
#1693170 Review #1693170 is a subjective opinion of poster.
Service
Shellpoint Mortgage Servicing Mortgage
Pros
  • Fraud and conspiracy
Reason of review
Pricing issue
Loss
$12000
Preferred solution
Let the company propose a solution
1.0
Details
All mortgages need details of insurance. If they do not see the insurance, they purchase their own insurance at exorbitant cost. I have Shellpoint listed on my insurance policy. They claimed they did not know I had insurance. I had the cover page sent to them. They...
View full review
2 comments
Anonymous
#1806215

I am going through exactly what you went through. I mailed them everything but they still say it’s not no proof of insurance. what did you do at the end how did you settle it

View more comments
Review
#1692095 Review #1692095 is a subjective opinion of poster.
Service
Shellpoint Mortgage Servicing Mortgage
Pros
  • Most agent are polite
  • Fraud and conspiracy
Cons
  • Dishonesty
Reason of review
Problems with payment
Loss
$877
Tags
  • shellpoint Bad Faith Practices

Won't give payoff amount | ShellPoint Mortgage Servicing review

1.5
Details

Update by user Oct 25, 2019

Now they tell me it takes 5 days for them to figure out what additional fees they can add to the amount of the loan!I will post what I find out in 5 days.

Original review posted by user Oct 25, 2019

I have been waiting a week for the payoff on my loan. Both my re-fi Mortgage company and the Title company names are on file at ShellPoint Mortgage, but they have a stoppage on releasing the payoff figures.
View full review
Review
#1690015 Review #1690015 is a subjective opinion of poster.
Service
Shellpoint Mortgage Servicing Mortgage
Pros
  • Most agent are polite
Cons
  • Poor service
  • Sneaky
Reason of review
Please give my Title company payoff amount
Loss
$150
Preferred solution
Please give my Title company payoff amount.
1.1
Details
I sent in a large amount of additional money and wrote on the payment stub (this would be the only pmt stub I have ever received that does not give you the amount of, or a line for, and additional principal or interest amount) how it was to be dispersed. They...
View full review
1 comment
Anonymous
#1773282

Same. See below.

I waited 5 days for them to figure my payoff. After 3 years payoff was $680 over the principal amount shown. Put it all on a spreadsheet and finally figured out they were charging extra if you were late a couple of days (up to 10 days for me sometimes) and not applying that to my monthly due (interest only $45k equity loan). That amount gains interest compounded monthly and you get hit with the total when paying off loan.

I relied on the website payment due amount. Maybe received 3 statements throughout the years and they were confusing and came from SC instead of Texas where my loan was being serviced.

Review
#1686321 Review #1686321 is a subjective opinion of poster.
Service
Shellpoint Mortgage Servicing Mortgage
Cons
  • Assured it would be corrected
  • Ignores customer request
  • Completely disregarded written instructions
Reason of review
Problems with payment
Loss
$500
Preferred solution
Re-Cast my payment for October as I instructed
Tags
  • Beware
  • Watch Your Account Closely
1.0
Details

Update by user Oct 13, 2019

MY Attoneys will be in touch soon!!!

Original review posted by user Oct 13, 2019

And I haven't seen one red scent of that $100K! If it sounds like fraud and extortion it IS!!!! I have to be at a promient attorneys office at 8:30 am and I'm going after Shellpoint! It's obviouse they have a habit of ripping...
View full review
1 comment
Anonymous
#1806218

my name is Richard and I am going through shellpoint issues as well I may need your help how can we take them down financially held them responsible. if you can write back to me RTan@Herb Chambers.com

Review
#1679283 Review #1679283 is a subjective opinion of poster.
Cons
  • Cashed mortgage check july2017
Reason of review
Bad quality
Preferred solution
Full refund
Tags
  • Mortgage servicing fraud
  • Shady accounting practices

Cannot Make Payment Online | ShellPoint Mortgage Servicing review from Port Huron, Michigan

1.0
Details
October 1, my mortgage was sold to Shellpoint Mortgage. It is the worst experience i have ever had in 40 years of banking!
View full review
Review
#1672744 Review #1672744 is a subjective opinion of poster.
Service
Shellpoint Mortgage Servicing Mortgage

Clueless | ShellPoint Mortgage Servicing review from Greenville, South Carolina

1.0
Details
THEY HAVE TAKEN OVER MY MORTGAGE BUT KNOW NOTHING ABOUT IT
View full review
Review
#1666173 Review #1666173 is a subjective opinion of poster.
Service
Shellpoint Mortgage Servicing Mortgage
Cons
  • Joshua bishop
  • Unable to provide information of any type
  • Reported a 30 day late that did not happen

Horrible | ShellPoint Mortgage Servicing review from Williamsport, Pennsylvania

I would like to be added in the class action lawsuit.. They dual tracked and lied to me for months leading me on to believe that the loan was underwriting, but the house was actually sold back to them... jaymeredyth@gmail.com
View full review
Review
#1665873 Review #1665873 is a subjective opinion of poster.

Attepting to get customer service | ShellPoint Mortgage Servicing review from Salt Lake City, Utah

I have been trying to get an actual human on the phone for over half an hour. I'm calling from the insurance company regarding a mortgage payment, however speaking with someone is not an option that is offered and I've never been so frustrated with an electronic service as I have been with yours.
View full review
Review
#1661666 Review #1661666 is a subjective opinion of poster.