I have been going thru a Loan Mod since January. 6 months and still requesting additional information - all documents lost or they claim never received. House damaged by Hurricane - roof leak, mold, water damage every where! Had to move out due to un suitable living...Read more
My husband filed for chap.13 in Jan.2017. We owed a total of 25,000 on our house. My husband got sick and now has dementia. Every month we have paid our payment to the trustee. Our servicer was Ditech. The sold this loan in June of 2017 to Shellpoint. I was told that...Read more
Bad accounting, escrow service makes mistakes, customer service will argue or offer resistance to the client without any facts or understanding of the problem. Takes forever to get a valid response to a direct question and even then it requires escalation to mgmt...Read more
Shellpoint is no good. they never gave me a legitimate loan modification it only goes up and never down. they kept part of an insurance check and said it was because I was behind in payments but it was for a upgrade to my home and they never reduced the amount of the...Read more
Shellpoint Mortgage Servicing - Lied and returned payment
She’ll point mortgage lied and said that my funds were insufficient when they tried to withdraw from my Navy Federal checking account. Navy Federal and my records confirmed that they ever made and attempt and that their accusations are inconclusive.
If you are desirous of joining a class action suit, comment below. I am assessing the possible number of class members while I interview capable counsel to handle a large, class-action suit against Shellpoint for its utterly egregious, despicable behavior. I hope to...Read more
They payed our Taxes after we did so they could up our Mortgage payment then said they HAD TO ! after talking with the City they said all we had to do was tell them not to pay !Then they tell us thats fine but if we get notification that taxes are due we will pay them...Read more
We modified our mortgage with Shellpoint in 2016. We were able to obtain a lower interest rate and subsequently lowered our payment amount. They then sold our mortgage to bank of america - and after reviewing the terms and amortization schedule with the new servicer we...Read more
Like many of you this company has been a nightmare for us. Our heloc was sold to them . They refused and sent back our payments and then threaten foreclosure. They are our 2nd mortgage. We are now on our 2nd attorney and they were notified of the change but continue to...Read more
Current with mortgage payments, yet they are reporting to the credit bureaus that we are delinquent. March 28, 2018 - reported 60-90 days past due, March 29, 2018 - reported 90-119 days past due, March 30 - reported 91-120 days past due. Have called and written several...Read more
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