Not resolved

Shell point is the worst company i have ever dealt with. While in the middle of a modification, due to loss income, by mortgage company sold to Shell point.

They have taken all forgiven fees, as well as a final balloon payment and made it an outstanding balance, leaving the outstanding balance over 35K. The payment are more than double the orginal payments that I was in the process of modifying.

If these payments are made regularly, it will take over two years to bring current. It will make it impossible to refinance with a traditional bank due to the effect of a credit score.

Product or Service Mentioned: Shellpoint Mortgage Servicing Loan Modification.

Reason of review: Problems with payment.

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