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Contact ShellPoint Mortgage Servicing Customer Service

How to Reach a Person at ShellPoint Mortgage Servicing

Verified Contact Information

Toll-Free Number:

  • 1-800-365-7107
Call customer service

General Info:

  • 1-866-221-6792

ShellPoint Mortgage Servicing Email:

General Info
Send Message

ShellPoint Mortgage Servicing Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Most Popular ShellPoint Mortgage Servicing Phone Number
1 (800) 365-7107
Average Hold Time
00:02:58
Average Calls duration
7 minutes
Most Popular ShellPoint Mortgage Servicing Email Address
loanservicing@shellpointmtg.com
ShellPoint Mortgage Servicing Live Agent Availability
11% of callers successfully reach a real person
Issue Resolution Rate
Low (11% reported full resolution)
Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
View full overview ›

How to Contact ShellPoint Mortgage Servicing Customer Service?

Most Popular Number:

(800) 365-7107
Total calls: 131 Issues resolved: 6 Last call: Mar 25, 2026

Shellpoint Mortgage customer service takes into consideration the needs of its customers by providing a variety of phone numbers. You can talk to their customer care executives at Shellpoint by using the Shellpoint Mortgage Servicing phone number 1-800-365-7107 for queries and concerns.

Their customer service hours are Monday to Friday from 8:00 AM to 9:00 PM EDT and Saturdays from 10:00 AM to 2:00 PM EDT. The extensive availability during the workweek and on Saturdays ensures that customers can reach out for support, inquire about their mortgage accounts, or address any concerns regarding their loans. In addition to the primary customer service number, you can contact for general information at Shellpoint Mortgage's phone number: 1-866-221-6792. The combination of phone numbers and accessible hours reflects Shellpoint Mortgage Servicing's commitment to providing comprehensive customer support and assisting customers with their mortgage-related needs.

To contact Shellpoint Mortgage Servicing support via email, you can use the Shellpoint Mortgage email loanservicing@shellpointmtg.com. The Shellpoint Mortgage email address provides a direct channel for communication with their support team, allowing you to send inquiries, request information, or address concerns related to your mortgage account. When using the company's email address, include all relevant details and questions to ensure a prompt and effective response from their customer service. It's a convenient option for those who prefer written communication or need to send documentation related to their mortgage, offering an alternative means of reaching Shellpoint Mortgage Servicing's support team.

While you can contact Shellpoint Mortgage Servicing's support team online, the process may involve something other than direct communication. Instead, visit their website and click on the "Helpful Tips" icon, typically found in the top corner. This section provides valuable resources, including helpful articles that explain the platform's features and functions. Customers can also access a list of frequently asked questions (FAQs) where you may find answers to common customer queries. While it's not a direct channel for one-on-one communication, these online resources can offer valuable information and solutions, making it easier for customers to find assistance, understand their mortgage services, and address their concerns without needing direct contact with customer support.

PissedConsumer Club

Contact Information

ShellPoint Mortgage Servicing Website:

ShellPoint Mortgage Servicing Help Center:

Corporate Office Address:

Shellpoint Mortgage Servicing, LLC
PO Box 10826
Greenville, South Carolina 29601
United States

Other Info (opening hours):

General Payment Address
Shellpoint Mortgage Servicing
PO Box 740039
Cincinnati, OH 45274-0039


Overnight Payment Address
Shellpoint Mortgage Servicing
Attn: Payment Processing
55 Beattie Place, Suite 500, MS-501
Greenville, SC 29601


Hours:

Monday - Friday: 8am - 10pm EST

Saturday: 8am - 3pm EST

More contact details

Fax:

(866) 467-1184

Summary of ShellPoint Mortgage Servicing Customer Service Calls

195 TOTAL
CALLS
06:20 AVG CALL
DURATION
11% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call ShellPoint Mortgage Servicing?

Payments and Charges Question:

  • “Payment”
  • “About payment”
  • “Make payment”

Request for Information Question:

  • “Information”
  • “To talk with a customer service rep.”
  • “Heloc questions”

Product/ Service Question:

  • “Loan payment”
  • “Shellpont sold my loan and I’m not sure how to pay or who to contact”
  • “Do not release my escrow funds to State Farm. Farmers will now be providing my home insurance”

Account Question:

  • “Overseer of an account”
  • “Trouble signing in to account”
  • “To get my account number”

Staff Question:

  • “I'm oversea unable to call customer service”
  • “To talk with a customer service rep.”
  • “Your service is not working”

Employment Question:

  • “Trying to make a payoff”
  • “Payoff”
  • “1099”

Refund Question:

  • “Refund”
  • “Refund of illegally funds taken from my checking account”

Shipping and Delivery Question:

  • “Idid not receive the intrest payment form 1098-mis form for 2022”

Return/ Replace Question:

  • “Copy of my form1098 for my tax return.”

Other Question:

  • “Pay mortgage”
  • “Can't reach on other number”
  • “Mortgage”

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