Contact Information

ShellPoint Mortgage Servicing Phone Numbers

Customer Care Line:

  • (800) 365-7107 Toll-free
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ShellPoint Mortgage Servicing Chat:

ShellPoint Mortgage Servicing Email:

Corporate Office Address:

Shellpoint Mortgage Servicing, LLC
PO Box 10826
Greenville, South Carolina 29601
United States

Fax:

(866) 467-1184

Other Info:

General Payment Address
Shellpoint Mortgage Servicing
PO Box 740039
Cincinnati, OH 45274-0039


Overnight Payment Address
Shellpoint Mortgage Servicing
Attn: Payment Processing
55 Beattie Place, Suite 500, MS-501
Greenville, SC 29601


Monday - Friday: 8am - 10pm EST
Saturday: 8am - 3pm EST

Help in Social Networks:

Summary of ShellPoint Mortgage Servicing Customer Service Calls

15 TOTAL
CALLS
87% SUCCESSFUL
CONNECTIONS
07:02 AVG CALL
DURATION
14% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Customers Contact ShellPoint Mortgage Servicing to Ask about:

Payments and Charges Question:

  • “Payment”
  • “Pay bill”

Request for Information Question:

  • “Loan questions”
  • “I need the address to send a qualfied written request”

Product/ Service Question:

  • “Flood Insurance is it needed?”
  • “I need to know who is my insurance”

Other Question:

  • “Home equity”
  • “Interest I payed in 2018”
  • “To get my reconstructed morgage status.” , Review # 1420186

ShellPoint Mortgage Servicing Rating Stats

1.2 out of 5 stars
based on 194 reviews
See all 370 reviews

Rating trend

About

ShellPoint Mortgage Servicing Terms of Service
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ShellPoint Mortgage Servicing FAQ
Top ShellPoint Mortgage Servicing Services

Mortgage, Loan Modification, Customer Care

ShellPoint Mortgage Servicing Pros and Cons

Pros: Helpful on phone no follow thru, Worse, Friendly but dim customer servie, Agents are polite but have no clue what they are doing, Most agent are polite

Cons: Lack of customer service, Questionable ethics, No accountability in management at all, Its incompetence, Incompetence or at worst taking advantage of the public

Related Companies

Shellpoint Partners, Rate30 Com , eStreet Appraisal Management, New Penn Financial

Summary

Shellpoint Mortgage Servicing provides American homeowners with online mortgage services. The company provides a few options of foreclosure alternatives. Shellpoint Mortgage Servicing provides repayment plans, unemployment forbearances, and loan modifications. The company offers short sales and deed-in-lieu of foreclosures as well. The site of the company provides database for homeowners.There are two worksheets and references which provide helping information and user guides for customers. Shellpoint Mortgage Servicing working online and has offices in South Carolina, Greenville and Houston, Texas.

ShellPoint Mortgage Servicing reviews and complaints

ShellPoint Mortgage Servicing is ranked 223 out of 1285 in Loans and Mortgages category

Area Served

USA

Payment Methods

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ShellPoint Mortgage Servicing Stats

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Number of Calls

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