ShellPoint Mortgage Servicing Phone Numbers and Emails

Toll-Free Number:

  • (800) 365-7107

General Info:

  • (866) 221-6792

ShellPoint Mortgage Servicing Email:

General Info
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How to Contact ShellPoint Mortgage Servicing Customer Service?

Most Popular Number:

(800) 365-7107
Total calls: 84 Issues resolved: 5 Last call: Apr 15, 2024

What Is the Shellpoint Mortgage Servicing Customer Service Phone Number?

Shellpoint Mortgage customer service takes into consideration the needs of its customers by providing a variety of phone numbers. You can talk to their customer care executives at Shellpoint by using the Shellpoint Mortgage Servicing phone number 1-800-365-7107 for queries and concerns.

Their customer service hours are Monday to Friday from 8:00 AM to 9:00 PM EDT and Saturdays from 10:00 AM to 2:00 PM EDT. The extensive availability during the workweek and on Saturdays ensures that customers can reach out for support, inquire about their mortgage accounts, or address any concerns regarding their loans. In addition to the primary customer service number, you can contact for general information at Shellpoint Mortgage's phone number: 1-866-221-6792. The combination of phone numbers and accessible hours reflects Shellpoint Mortgage Servicing's commitment to providing comprehensive customer support and assisting customers with their mortgage-related needs.

How Do I Contact Shellpoint Mortgage Servicing Support via Email Address?

To contact Shellpoint Mortgage Servicing support via email, you can use the Shellpoint Mortgage email loanservicing@shellpointmtg.com. The Shellpoint Mortgage email address provides a direct channel for communication with their support team, allowing you to send inquiries, request information, or address concerns related to your mortgage account. When using the company's email address, include all relevant details and questions to ensure a prompt and effective response from their customer service. It's a convenient option for those who prefer written communication or need to send documentation related to their mortgage, offering an alternative means of reaching Shellpoint Mortgage Servicing's support team.

Can I Contact Shellpoint Mortgage Servicing Online via the Website?

While you can contact Shellpoint Mortgage Servicing's support team online, the process may involve something other than direct communication. Instead, visit their website and click on the "Helpful Tips" icon, typically found in the top corner. This section provides valuable resources, including helpful articles that explain the platform's features and functions. Customers can also access a list of frequently asked questions (FAQs) where you may find answers to common customer queries. While it's not a direct channel for one-on-one communication, these online resources can offer valuable information and solutions, making it easier for customers to find assistance, understand their mortgage services, and address their concerns without needing direct contact with customer support.

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Contact Information

ShellPoint Mortgage Servicing Website:

ShellPoint Mortgage Servicing Help Center:

Corporate Office Address:

Shellpoint Mortgage Servicing, LLC
PO Box 10826
Greenville, South Carolina 29601
United States

Other Info (opening hours):

General Payment Address
Shellpoint Mortgage Servicing
PO Box 740039
Cincinnati, OH 45274-0039


Overnight Payment Address
Shellpoint Mortgage Servicing
Attn: Payment Processing
55 Beattie Place, Suite 500, MS-501
Greenville, SC 29601


Hours:

Monday - Friday: 8am - 10pm EST

Saturday: 8am - 3pm EST

More contact details

Fax:

(866) 467-1184

ShellPoint Mortgage Servicing Rating Based on 296 Reviews

Rating details

1.2
more details
Customer service
Product or Service Quality
Website
Reliability

Rating stats

Rating trend

How Good is ShellPoint Mortgage Servicing's Customer Service?

Eugenia Qkn
Eugenia Qkn
Feels Disappointed | Apr 29, 2023

Lack of services

Read full quote
Genell Sfb
Genell Sfb
Feels Satisfied | Apr 22, 2023

I highly recommend

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Donald O Uzp
Donald O Uzp
Feels Disappointed | Feb 27, 2023

No one picked up and I couldn’t get my tax documents.

Read full quote

Summary of ShellPoint Mortgage Servicing Customer Service Calls

133 TOTAL
CALLS
08:14 AVG CALL
DURATION
13% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call ShellPoint Mortgage Servicing?

Payments and Charges Question:

  • “To remove their name from my tax bill”
  • “Past due bills”
  • “Make a payment”

Request for Information Question:

  • “I need the status of my escrow refund”
  • “Mortgage question”
  • “Questioning a charge”

Product/ Service Question:

  • “Do not release my escrow funds to State Farm. Farmers will now be providing my home insurance”
  • “Buying a property”
  • “Loan questions”

Account Question:

  • “Trouble signing in to account”
  • “To get my account number”
  • “Balance”

Staff Question:

  • “To talk with a customer service rep.”
  • “Your service is not working”

Employment Question:

  • “Payoff”
  • “1099”

Shipping and Delivery Question:

  • “Idid not receive the intrest payment form 1098-mis form for 2022”

Return/ Replace Question:

  • “Copy of my form1098 for my tax return.”

Refund Question:

  • “Refund of illegally funds taken from my checking account”

Other Question:

  • “Credit”
  • “Taxes/mortgage”
  • “Pre forclosure”

About

Related Companies

Shellpoint Partners, Newrez, eStreet Appraisal Management, Avenue 365, Rate30 Com

Summary

Shellpoint Mortgage Servicing provides American homeowners with online mortgage services. The company provides a few options of foreclosure alternatives. Shellpoint Mortgage Servicing provides repayment plans, unemployment forbearances, and loan modifications. The company offers short sales and deed-in-lieu of foreclosures as well. The site of the company provides database for homeowners.There are two worksheets and references which provide helping information and user guides for customers. Shellpoint Mortgage Servicing working online and has offices in South Carolina, Greenville and Houston, Texas.

ShellPoint Mortgage Servicing reviews and complaints

ShellPoint Mortgage Servicing is ranked 337 out of 1013 in Loans and Mortgages category

Area Served

USA

Payment Methods

American Express

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