Contact Information

ShellPoint Mortgage Servicing Phone Numbers

Toll-Free Number:

  • (800) 365-7107 Toll-free

Customer Care Line:

  • (800) 365-7107 Toll-free
  • (866) 221-6792
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ShellPoint Mortgage Servicing Chat:

ShellPoint Mortgage Servicing Email:

Corporate Office Address:

Shellpoint Mortgage Servicing, LLC
PO Box 10826
Greenville, South Carolina 29601
United States


(866) 467-1184

Other Info:

General Payment Address
Shellpoint Mortgage Servicing
PO Box 740039
Cincinnati, OH 45274-0039

Overnight Payment Address
Shellpoint Mortgage Servicing
Attn: Payment Processing
55 Beattie Place, Suite 500, MS-501
Greenville, SC 29601


Monday - Friday: 8am - 10pm EST

Saturday: 8am - 3pm EST

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Summary of ShellPoint Mortgage Servicing Customer Service Calls

07:02 AVG CALL

Top Reasons of Customers Calls

Consumers Call the Most From

Customers Contact ShellPoint Mortgage Servicing to Ask about:

Payments and Charges Question:

  • “My new mortgage payment”
  • “Payment”
  • “Pay bill”

Product/ Service Question:

  • “Loan questions”
  • “Flood Insurance is it needed?”
  • “I need to know who is my insurance”

Request for Information Question:

  • “To get my reconstructed morgage status.” , Review # 1420186
  • “I need the address to send a qualfied written request”

Other Question:

  • “Mortagage”
  • “Home equity”
  • “Interest I payed in 2018”

ShellPoint Mortgage Servicing Rating Stats

1.2 out of 5 stars
based on 203 reviews
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ShellPoint Mortgage Servicing Terms of Service
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Top ShellPoint Mortgage Servicing Services

Mortgage, Loan Modification, Customer Care

ShellPoint Mortgage Servicing Pros and Cons

Pros: Helpful on phone no follow thru, Worse, Most agent are polite, Friendly but dim customer servie, Fraud and conspiracy

Cons: Lack of customer service, Questionable ethics, No accountability in management at all, Its incompetence, Incompetence or at worst taking advantage of the public

Related Companies

Shellpoint Partners, Rate30 Com , eStreet Appraisal Management, New Penn Financial


Shellpoint Mortgage Servicing provides American homeowners with online mortgage services. The company provides a few options of foreclosure alternatives. Shellpoint Mortgage Servicing provides repayment plans, unemployment forbearances, and loan modifications. The company offers short sales and deed-in-lieu of foreclosures as well. The site of the company provides database for homeowners.There are two worksheets and references which provide helping information and user guides for customers. Shellpoint Mortgage Servicing working online and has offices in South Carolina, Greenville and Houston, Texas.

ShellPoint Mortgage Servicing reviews and complaints

ShellPoint Mortgage Servicing is ranked 231 out of 1190 in Loans and Mortgages category

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