Received a cold call regarding a loan that they purchased. They are just a debt collection company.
*** poor customer service. Their web site give an contact number that is bogus, calling it just gets you the opportunity to buy magizines and time shares or other crap that you do not want. The web interface is buggy and does not work. I am left with no way to contact the company.
No way to pay the note. Received a cold call from a represanitive of ShellPoint askng lots of questions. They said that they were a debt collection company that would be servicing the loan. They are very short on service.
They claimed that tI had received their paperwork. sent via us mail. No proof of it being sent or received. First impressions are everything and this company is to date a text book case of how not to conduct buisness.
If they get their act together I will update this. Hope you have better luck.
Product or Service Mentioned: Shellpoint Mortgage Servicing Customer Care.
Reason of review: Inability to contact company.
Monetary Loss: $100.
Preferred solution: Fix the contact information, quit hiding behind a *** web solution..
ShellPoint Mortgage Servicing Pros: Helpful on phone no follow thru.