I have called this company on several occasions and I finally did get to speak with someone and they promised to send me some paperwork that was like 1 week ago. I called again and leave voice mail and no one calls back and when they do its like you're bothering them to do their job. I have been falling behind on my payments and need help however they say they are there for you and to call the 888 number but they don't help.
Product or Service Mentioned: Shellpoint Mortgage Servicing Mortgage.
Reason of review: Poor customer service.