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Just an FYI, for any of you dealing with this Servicer, they are not serving you, they are serving themselves. I recieved a form letter from Shellpoint today (THE 3RD ONE!!!) saying because they have not recieved the proof of insurance on my property, Forced Placed Insurance was put in place and would be charged to me, mind you I have had the same homeowners insurance since 1986!!

Upon speaking with my insurance agent immediately, we back tracked my policy, and found that SHELLPOINT made the policy payment on December 17, 2018, prior to that date, FORCED PLACED INSURANCE had been added to the loan on 10/10/2018 thru 01/13/2019, Company name is NATIONAL FIRE AND MARINE INSURANCE CO.

REMEMBER DATE OF DECEMBER 17, 2018, IN PREVIOUS PARAGRAPH,

Homeowners insurance was paid by SHELLPOINT

FORCED PLACED INSURANCE WAS ADDED PRIOR TO DECEMBER 2018, EFFECTIVE DATE: 10/10/2018, APPROXIMATELY 2 MONTHS BEFORE SHELLPOINT HAD MADE THE REQUIRED POLICY PAYMENT TO MY HOMEOWNERS INSURANCE IVE HAD SINCE 1986.

HOW SHALL I WORD THIS??? INSURANCE FRAUD SOUNDS GOOD!

Product or Service Mentioned: Shellpoint Mortgage Servicing Mortgage.

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Anonymous
#1639271

I posted a similar complaint not that long ago. If you provide a name and some way for them to contact you they will contact you and fix the problem. They do apparently monitor this website and reach out to people when they are able to identify them.

Anonymous
#1640255
@AMS

AMS, MET WITH MY INS AGENT, I HAVE LEGAL INFORMATION NOW THAT THEY ILLEGALLY PLACED THE FORCE PLACED INSURANCE ON THE LOAN, I'M SENDING THIS INFORMATION TO THE FDIC, FBI, FTC, CFPB, AND THE ATTORNEY GENERAL HERE. THEY ALSO MADE THE PAYMENT TO MY INSURANCE COMPANY ON DECEMBER 17, 2018.

" BUT " PLACED THE FORCED INSURANCE EFFECTIVE OCTOBER 2018. I SMELL A !

Anonymous
#1640455
@Anonymous

Have you contacted Shellpoint about this issue to make sure it's not just a mistake? What was their response?

I would think if you provided them proof they would correct the error. Again, if you leave some identifying information on here, they will contact you to resolve the issue. Unfortunately, they can't do anything about an anonymous complaint on here.

Like I said, I had a similar issue to yours, and it ended up just being an error. But they contacted me and we worked it out.

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