This bank took my mortgage out three times and my bank was able to stop one, it took me 2 weeks to fight to get my money back and I am still fighting to get the money they ended up bouncing checks on. I pay my mortgage by phone and they told me within three days I called to have the money taken out to pay my mortgage.
I feel that there is something very corrupt here, who is going to call and pay their mortgage in one week three times. Unbelievable, I have never had to deal with such an incompetent bank in my life. Unfortunately they bought my mortgage over from Chase.
I would never in my life recommend this bank to anyone. Furthermore there was only one woman out of many that I talked to was actually able to get my money back in my account, however she neglected to put the money back for all my bounced checks too so this is an ongoing fight still
Product or Service Mentioned: Shellpoint Mortgage Servicing Mortgage.
Reason of review: Problems with payment.