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I do not know where to start, but this has been the most terrible experience I have encountered in my life. My loan was transferred in November of 2018.

I submitted two loss mitigation packages, the first one was lost and the second one was not reviewed at all, despite I was being told that the package was in "underwriting being reviewed". To make a long story short, my house was sold at a trustee sale on February 12, 2019, which I was not aware of, because I was reassured the sale was canceled and shellpoint was asking me to submit loss mitigation paperwork weeks after the sale happened. I did not find out about the trustee sale until March 22, 2019, when I called to find out the loss mitigation status, the representative become verbally abusive over the phone told me the sale happened over a month before, they started the eviction process, expect to be evicted soon and hung the phone up on me. Now they are trying to illegally evict my family, because they did not file for a order to vacate, nor was awarded a writ of possession from the court.

(I'm not going no where until the order is signed).

I have filed complaints and notified the circuit court judge, federal court judge, the department of veterans affairs. THIS COMPANY NEEDS TO BE SHUT DOWN!!

Location: 55 Beattie Pl, Greenville, SC 29601

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Email - ESCALATIONS@***.COM OR ESCALATIONS@***.COM Per the Consumer Financial Protection Bureau (run by the Federal Government) you have the right to submit a Qualified Written Request regarding any complaint or just to request documentation and information. What is a Qualified Written Request (QWR)?

A Qualified Written Request, or QWR, is written correspondence that you or someone acting on your behalf can send to your mortgage servicer. Instead of a QWR, you can also send your servicer a Notice of Error or a Request for Information. You can send a QWR to request information about the servicing of your mortgage loan or to assert that the company has made an error. Make sure your QWR explains in detail what information you want, or why you think the account is in error.

When you send your servicer a qualified written request, make sure to send it to the correct address. It may be a different address than where you send your payments. Your servicer must generally confirm it received your letter within five business days and respond with an answer within 30 business days. A QWR is just one way to notify your servicer of an error or request information from your servicer.

You can also send your servicer a written Notice of Error or Request for Information. Your servicer is not allowed to charge a fee for responding to your QWR.

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Did exactly that and no response.. I ended up losing my home with no one to turn to.

The Department of Veteran Affairs will not step in during legal issues..

Dealing with Shellpoint has ruined a lot for my family. Facing eviction during the holidays with no place to go....

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