I received a call from a Debra Dawson Davis in the litigation dept, she told me that my attorney, Mr. Pierce, must be an *** because the Complaint was not done right, not served right, and told me that if the case went to court and lost, it would be our firm's fault.
For purposes of privacy, I will not include the borrower name, but that girl should not be in customer service, and I have asked not to work on any files she will be handling, and asked our firm's Senior Attorney to ask that she not be sent to testify at any of our court appearances/hearings.
She is rude, demeaning and once again, she states on many occasions that she will be a lawyer here soon, and wont be with Shellpoint much longer if she can help it...but she is not a lawyer now and our firm would never hire someone like her! Thank you.
Reason of review: Poor customer service.
ShellPoint Mortgage Servicing Pros: Friendly staff.
ShellPoint Mortgage Servicing Cons: Do not care.