I have had nothing but problems with shellpoint since they took over. They are bleeding me dry with excess charges that I have no idea where they are coming from.
After my insurance and taxes increased I changed insurance companies to lower my rate but by this time they had already claimed I was in arrears for the escrow. worked it out so I can pay over a time frame. but before I knew it I was over $9000 in debt with them and it wasn't due to any missed payments at all. still trying figure out where all that came from.
no explanation at all. I had to withdraw from my retirement account to pay it off because they were refusing my checks. now I get another bill claiming I owe them over $3000. it makes no sense, I'm not behind on my mortgage.
last month the billing statement was the normal amount due, this month they want over $3000. How can I possibly owe that much in one month.
makes no sense. sick of these people
Product or Service Mentioned: Shellpoint Mortgage Servicing Mortgage.
Reason of review: Pricing issue.
ShellPoint Mortgage Servicing Cons: Have no idea what they are doing.