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Made my mortgage payment as I always do. 7 days prior to the first.

They lost my payment. Called and called with no results.

How can you lose an electronic payment. Contact the state commission office that over looks mortgage companies!

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Anonymous
#1625681

We are missing 8 months worth of payments. Close to $20,000 unaccounted for.

Glad i wrote checks, so i have proof from my bank. Its been 2 weeks since i sent proof of payments. To no avail, i have recieved one email from my point of contact, asking if i would like to schedule a phone call! Really?!

I would have prefered the call to begin with. Especially since you cant discuss my account theough e mail apparently.

Ugh! They are a hot mess!

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