Shellpoint arranged a payment plan that would pay off the total owed on a second mortgage. The total was to include the balance on the mortgage, fees, and the amount needed in escrow to pay insurance and taxes.
As the final payment became due, the balance on the mortgage was changed. I have been told that there is still a balance on the mortgage and fees are due also. This is not what was originally agreed to. It is also not what is reflected on the website for the loan in question.
The figures do not match.
Is there any recourse available to me??? Not likely.
Product or Service Mentioned: Shellpoint Mortgage Servicing Mortgage.
Reason of review: Not as agreed.
Preferred solution: The balance on the mortgage should be paid off with no balance or fees remaining as agreed. .
ShellPoint Mortgage Servicing Cons: Inaccurate records, Staff ill prepared to reconcile records or answer questions.