New Orleans, Louisiana
Not resolved
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I HAVE TWO MORTGAGES WITH SHELLPOINT. I SENT TWO CHECKS WITH TWO COUPONS AND TO PRESENT I HAVE RECEIVED 4-5 PHONE CALLS AS TO WHERE THE LOAN PAYMENT IS. YOU CREDITED ONE

LOAN WITH BOTH CHECKS. ERIC CALLED ON SEPT 13, I TOLD HIM WHAT THE PROBLEM PROBABLY WAS AND HE FOUND I WAS CORRECT. TO

PRESENT THIS ISSUE HAS NOT BEEN RESOLVED. I SPOKE TO SHARON

SANCHEZ TODAY, EXTENSION 4346 WHO IS EXPEDIATING THE CALL TO YOUR PROCESSING DEPARTMENT. YOU DON'T NEED TO BE EINSTEIN TO GET THIS CORRECTED. YOUR PROCESSING CENTER, IS INCOMPETENT. THIS ISSUE SHOULD HAVE BEEN RESOLVED WITH ERIC, ON SEPTEMBER 13 THE INITIAL CONTACT.

MARINA COSTOPOULOS

Product or Service Mentioned: Shellpoint Mortgage Servicing Mortgage.

Reason of review: Problems with payment.

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