Not resolved

Bayview sold my mortgage to Shellpoint. The very first payment showed an increase of $56.

When I called to inquire why, I was put through a department who, supposedly, would be able to answer my question. The person I was transferred to did not know why and "assumed" it due to escrow. When i informed her that my account was sold over $3500 in escrow and my taxes has not increased for them to warrant raising my payment. She got very condescending with me to the point that I had to check her and remind her she was not talking to a child and that the call is suppose to be recording.

Thats when she tried to be nicer. I just hang up the phone.

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