I have had to late payments that should not be there the rep said because of the automated message I'm subject to that fee, she said that I should speak with Floyd, the manager he is very agumenative and shyana Williams refuse to call the supervisor to the phone,Vanessa nava. Time and time of calling you get no response it dosent matter there's a job to be done and customer to keep, ever since I was transferred to shellpoint it has been *** reps are very rude no it is not nice to curse or disrespect people but these employee leave you no choice
Product or Service Mentioned: Shellpoint Mortgage Servicing Customer Care.
Reason of review: none of the above.
ShellPoint Mortgage Servicing Cons: Customer service.