We had a third party company that took our money and ran. We found a loan modification that was offer to us back in March 2015.
We are now trying to get a modification on our own and due to that fact they never showed it to us. Shellpoint has denied all possible modification!! The customer service sucks and they have no sympathy on the homeowner that are trying to save there house. All we want to do is save our home.
We fell victim to these third parties companies and its not fair that we as homeowners have to pick up the pieces and fight for whats right.
I feel that Shellpoint should honor that modification that was offer to us back in March 2015. Or re-modify us.
Product or Service Mentioned: Shellpoint Mortgage Servicing Loan Modification.
Reason of review: Poor customer service.