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Three of my mortgages were transferred to Shellpoint from Mr. Cooper as of November 1, 2018.

One of them I have been trying to communicate an interest rate error to SOMEONE, ANYONE since before November 1. I cannot get through to customer "service" on the phone. After wading through prompts and then eventually waiting for someone to come on the line, I get disconnected. This happened three times on different days last week.

I did receive a call from their insurance department and spoke with a representative and told her my situation. She took my information and said I would be contacted in 48 hours. Now, 4 days later, still waiting for resolution, or even a call back to me.

I have communicated my concerns in writing on two different occasions; November 7 and November 20. Still nothing.

I have tried to go onto their webpage, also to no avail.

Product or Service Mentioned: Shellpoint Mortgage Servicing Customer Care.

Reason of review: Poor customer service.

Preferred solution: Follow the amendment information from Mr. Cooper and record the correct interest rate and monthly amount due..

Company wrote 0 private or public responses to the review from Dec 03.
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Anonymous
#1613398

I cant them to talk to me, can someone help ,I'm going to lose my home

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