Not resolved

I have worked with this company for 16 months to secure a loan modification! This place is a NIGHTMARE!!

I was continually asked to resend documents over and over. After 16 months, the modification was denied. Ok. Not upset about that, however, I requested a payoff (as I received a new loan from a different lender) and the representative never told me that it would take 3-5 business days!!

I wanted the information so I can payoff this freakin loan and never in life have to speak to them again!! I hate this place! Of course, I have to keep on paying them a daily rate until I receive the payoff.


Product or Service Mentioned: Shellpoint Mortgage Servicing Loan Modification.

Reason of review: Poor customer service.

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