I have had a loan with Shellpoint for over 6 months now and they still have yet to report my on time payments to any reporting agency. I have written letter, called and they keep saying they will be doing that.
This hurts my score and I would think be against the lending laws. Anyone have suggestions? I am frustrated that they will not do the reporting. They seem to just tell me what I want to hear but never change by complying to do the right thing.
I am paying a really high interest rate and you would think they would value my loan.
Concerned when I want to get out they will give my new lender a hard time. Help!
Product or Service Mentioned: Shellpoint Mortgage Servicing Home Loan.
Reason of review: Poor customer service.