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Shellpoint Mortgage Services, charging insurance twice - through my Escrow account and through my insurance company. I ask why I am paying twice, but they get upset and increase my monthly payment by $250.00. Their customer service is the worst and unable to get refund for two years double insurance payment Shellpoint collected money from my pocket and also they are trying to penalize me to 250 dollars extra because I ask about over charge.

This is insane and I hope government involve with this issue.

Shellpoint Mortgage Services, charging insurance twice - through my Escrow account and through my insurance company. I ask why I am paying twice, but they get upset and increase my monthly payment by $250.00. Their customer service is the worst and unable to get refund for two years double insurance payment Shellpoint collected money from my pocket and also they are trying to penalize me to 250 dollars extra because I ask about over charge.

This is insane and I hope government involve with this issue.

Reason of review: horrible customer services (Ms. Carla, Shellpoint representative, insulted me because I ask questions) , bad quality problem with delivery, order processing issue, pricing issue, warranty issue, problem with payment .

Preferred solution: need my refund with interest (two years double insurance payment shellpoint collected from me). Need to adjust my monthly payment immediately. Need appology for being mistreated, need customer service to allow us to communicate with supervisor if any.

ShellPoint Mortgage Servicing Pros: Helpful on phone no follow thru.

ShellPoint Mortgage Servicing Cons: Every thing, Services.

Location: Lanham, Maryland

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