I actually believe they do not care one bit about their customers. The staff are rude and very unhelpful.
They don't follow thru with what they say they will do to help their customers. They have lots of fees (even fees to pay your monthly payment) that get tacked on to your payment.
They offer no assistance with re-financing and only care about making the almighty dollar. They don't reevaluate the PMI payments to see if a customer can do anything to get this removed to help their customers out during tough times.
Product or Service Mentioned: Shellpoint Mortgage Servicing Mortgage.
Reason of review: Poor customer service.