After several attempts and speaking with several different Service Representatives, my requests were always honored on the phone but never followed through with. When they need something from you they are very detail orientated and very specific on a timeframe about what needs to be done, how it's supposed to be done and why.
BUT, when you want something from them, your request will go unanswered. In my honest opinion from dealing with Shellpoint Mortgaging service, it would be a very UNWISE DECISION to ever work with this company, LET ALONE BELIEVE ANYTHING THEY SAY. I'm very disappointed in their customer service, and they're following through with trying to help people stay in their homes. I've been treated very poorly, I've been advised that my home was in the process of a modification and that everything was fine...
only to find out that after a lengthy time frame upon calling back that my account was closed and that I'm in default and that they're going to auction off my house no explanation no follow-up mail no modification packet nothing and that those were just formality letters and to ignore them but beware, Shellpoint Mortgaging service is a very scandalous,very shady very unethical company. Only up until the day of after filing for chapter 13 bankruptcy which is the only form of bankruptcy that will allow you to stay in your home and stop the mortgage company dead in their tracks from removing or giving you an Eviction from your house. Everybody stand up and rejoice because there are things that you can do to keep these evil Greedy BASTARDS at Bay. Sorry Shellpoint, I'm very happy to say that no, you DID NOT get THE OPPORTUNITY to auction off my house today and you never will !!!!
No WAY, NEVER, not in my lifetime!!!
Hahahahaha, SHELLPOINT MORTGAGE SERVICE, LIES TO IT'S CUSTOMERS, & will do anything that they can to take back your house and resell it to someone else, just to do the same thing over and over again. Shellpoint, you can KISS MY *** !!!!
Product or Service Mentioned: Shellpoint Mortgage Servicing Mortgage Modification.
Reason of review: Poor customer service.