The situation is I am buying a home and the seller needs Shell Point Mortgage Servicing to provide a collateral letter to show how much the seller owes the bank and the original stock certificate, and Proprietary lease. The first time I requested the documents was August 4, 2016 and after that every week we call at least 3 times to ask for the update but the Shell Point Mortgage Company keeps telling us we need to wait.
And now we are still not able to get the documents that we need. So we cannot close the deal for the house
Product or Service Mentioned: Shellpoint Mortgage Servicing Mortgage.
Reason of review: Order processing issue.
Monetary Loss: $3500.
Preferred solution: Deliver product or service ordered.