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Shellpoint Mortgage Servicing - The worst experience

Chase sold to Shellpoint, they have misplaced payments, extended terms of the loan that never existed and need 2 months to create a payoff which when was paid in full resulted in additional unpaid payments and threatening foreclosure notices, sometimes 6 in one day. It is against the law to provide a payoff, accept that amount, then request additional payment. Still suffering thru this.
#1383025
Worst company!!! Has taken me 90 calls and about 45 emails to make 2 requests. One has yet to go through and yet I continue to get letters in the mail that contradict what the reps tell me when I call in not to mention each time I call in a rep tells me something...
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1.0
I didn't like
  • No one does their job
  • Lack of communication
  • No one can help
#1381393
I have done over 66 modifications packet From when they were Bank of America then Resurgent and the Shellpoint same story as everyone here. I was also told I had trail payments which I made only to find that they stop it with excuses missing paper work Change In...
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#1375445
I'm in! They're saying that one of there reps talked to me and filed a NOD now i called to get my total due so i can pay with my retirement $$ and they said congrats u were approved for a loan modification . Which I hadn't even asked for or filled out any papers. They...
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1.0
#1375067
Made our mortgage payment on 10/01/18 the due date online, payment was cashed & removed from our bank account. However, the payment was never applied against the account or balance. Have made 2 calls so far & still waiting for this to be resolved even after they...
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Anonymous
Shelly

I’m so sorry to hear about your experience! Was this resolved? I’m facing something similar they have not been clear and I have gotten a lot of run around with no clear answer...

1.4
#1374224
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Shellpoint Mortgage Servicing - Denying my forbearance for hurricane irma

Include me in your class action law suit. Nick@dgaauto.com. I was offered a forbearance after hurricane Irma by my previous servicing company. Shelpoint took over my loan, indicated I did not make a payment that I have proved I made, denied my modification, and are now attempting to foreclose. My credit had been hit with 90 day lates. How can Freddie Mac help?
1.0
Details
Billing Practices
Customer service
Diversity of Products or Services
Interest Rate
Product or Service Quality
Reliability
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Value for money
Website
#1373671
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Shellpoint Mortgage Servicing - Incompetent!!!!

They have a copy my buildings flood insurance, but still attempts to bill me for their insurance. Worst company ever, keep harassing me with letters.... I never missed a payment in my life and supply all documents; they still harasse me with attempts to bill me more then my mortgage payment
1.0
Details
Billing Practices
Diversity of Products or Services
Product or Service Quality
Staff
#1370526
This company is completely incompetent. They took over two loans on rentals that I mortgaged, and couldn't even figure out an escrow balance. Their insurance department completely screwed up the payments as well and caused two policies to be dropped leaving a gap in...
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#1364130
1. They couldnt calculate a loan payoff on a portfolio loan when 1 of the properties was sold. they kept giving me the p[ayoff for the entire loan even though I explained it to them over and over like they were cjhildren. 2. was told I had a non-escrowed account when...
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1.0
I didn't like
  • Dishonesty
  • Incompetency
#1357847

Contact Shellpoint Mortgage Servicing

Mailing Address:
Shellpoint Mortgage Servicing, LLC
PO Box 10826
Greenville, South Carolina 29601
United States
Phone:
(800) 365-7107
More
Absolutely. To tell you ALL that Shellpoint has done to me and my family,would take much,much too long. So,ill just tell you the most recent. They pre-foreclosed,foreclosed,and auction-sold my home,all while i was still legally in chapter 13 bankruptcy. I have been...
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1.0
#1351891