ShellPoint Mortgage Servicing Reviews

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These company is the worst, they request the same documents over and over. They send letters stating they have everything and 3 weeks later they notify that your modification was not approved because you fail to submit your requested documents. Based on all the reviews...
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217 comments
#2059066

They have played me for 7 months on a deferment program only to say something went wrong on their end and have to resubmit at the first of the month. Then I get a letter saying my loan is in default, pay full amount or foreclosure process begins.

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ID
#1101727 Review #1101727 is a subjective opinion of poster.
Service
Shellpoint Mortgage Servicing Customer Care
Reason of review
Order processing issue

Overpaid in escrow Texas

I have not heard anything from shellpoint mortgaging. You need to contact me immediately about my refund on my escrow taxes
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ID
#3111838 Review #3111838 is a subjective opinion of poster.
Location
El Dorado Springs, Missouri

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New Reviewer
THE WORST EVER. They have been holding a check for a roof repair starting in July 202, it is now the MIDDLE Of November. They have given me the run around while they hold the money from the insurance company. I was told that it would be cashed and put into an account....
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ID
#3075373 Review #3075373 is a subjective opinion of poster.
Location
South Boston, Virginia
Preferred solution
Let the company propose a solution

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New Reviewer
We had asked for a forbearance in 2020 due to loss of income with COVID shutdowns. We were told that we could skip payments for three months and we would review at that point. At the end of three months, we were told to make a payment of the three months of mortgage....
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ID
#2976993 Review #2976993 is a subjective opinion of poster.
Cons
  • Incompetent
  • Horrible customer service fraud
  • Deceptive business practices
Preferred solution
amount that will be honored to make loan current or a loan modification that will be honored and not arbitrarily changed.

They are totally unresponsive to legit claims andI have an 800+ Credit

NO responses to harassing calls , late fees that were bogus and c/s reps that had the wrong information

User's recommendation: Don't get involved with them.

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ID
#2950290 Review #2950290 is a subjective opinion of poster.
Location
Chicago, Illinois

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New Reviewer
I received a letter from NewRez stating that you were notified of a returned item from my financial institution in the amount of $1866.61 and that NewRez had assessed a $20 return payment fee. I disagree with this assessment because according to my financial...
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ID
#2876370 Review #2876370 is a subjective opinion of poster.
Location
Orlando, Florida
New Reviewer

Escrow/Taxes

ShellPoint Mortgage Servicing - Escrow/Taxes
Shellpoint has cashed tax refunds on my loan from the county and then claim to have never received it. My mortgage statement has been a different amount each month. I have had to go to my county tax assesment office to get copies of the checks for shellpoint to track what they have already taken.

User's recommendation: DO NOT USE THIS COMPANY FOR ANYTHING.

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ID
#2812832 Review #2812832 is a subjective opinion of poster.
Service
Shellpoint Mortgage Servicing Mortgage
Cons
  • Its incompetence
  • Deceptive practices
Preferred solution
Full refund

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New Reviewer
Ditech forwarded my modification to NewRez and even though they say they are here to help, when I tried to refinance they kept requesting the same documents, never return phone calls or respond to e-mails. Don't know where they received their training. Extremely...
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ID
#2777889 Review #2777889 is a subjective opinion of poster.
Pros
  • Unprofessional & discourteous
Cons
  • No real solutions offered
  • Lack of integrity
  • Incompetents or crooks
Loss
$525
Preferred solution
Full refund

Predator Lending Company

Does not process payments, does not send statements of payments, does not apply payments to amount owed.

User's recommendation: Stay clear!!!!!

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ID
#2770978 Review #2770978 is a subjective opinion of poster.
Location
Floyd, Virginia

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New Reviewer

Home loan over payment

I accidentally paid loan only to remember it is on auto withdrawal from you. I would appreciate if you would send my money back for the double payment made on 7/30/21 for $2311.96. Account number is 067278**** for 325 Perry Ave N Port Orchard, WA 98366 Mail check: 5244 Rich View Dr E Port Orchard, WA 98366
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ID
#2763036 Review #2763036 is a subjective opinion of poster.
Location
Port Orchard, Washington

I REQUESTED A 'PAY OFF STATEMENT'

THERE IS NO COMPLAINT AT ALL. I JUST WANTED TO REQUEST A PAY OFF VIA EMAIL AND I ALSO CONTACTED SHELLPOINT BY PHONE AND WAS PROMISED TO RECEIVE THE PAY OFF VIA EMAIL, BUT I AM STILL WAITING FOR IT. PLS. SEND PAY OFF A.S.A.P. THANK YOU. NICEFORO CAMPOS
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ID
#2755891 Review #2755891 is a subjective opinion of poster.
Location
Brooklyn, New York
New Reviewer

They’re crooks, incompetent etc. etc. etc

Tried to keep $5000 escrow credit to borrower for themselves. 6 months fight to successfully get it back.

User's recommendation: Run as fast as you can, away….

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ID
#2748131 Review #2748131 is a subjective opinion of poster.
Pros
  • Pleasant robots
Cons
  • Incompetents or crooks
New Reviewer

Horrible lender ruining peoples future ability to borrow

My client was not contacted by her mortgage company warning her payment was going up and can't even tell her why they raised her mortgage in the process of her moving and selling. Now she is trying to buy a new home, and they are damaging her credit to where she can't buy a new home. And this is a buyer with perfect credit. This company should be embarrassed on their client surveys and history. I will never refer this company to anyone. This company

User's recommendation: NEVER USE THIS MORTGAGE COMPANY.

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1 comment
#2040985

You should be embarrassed posting this. Sounds like they did and escrow analysis. Tell your "client" to open their mail.

ID
#2726485 Review #2726485 is a subjective opinion of poster.
Service
Shellpoint Mortgage Servicing Mortgage
Pros
  • No pros
Cons
  • Incompetency
  • Unwilling to help me after years
  • Staff ill prepared to reconcile records or answer questions
Preferred solution
Apology
New Reviewer

Mortgage sold between ShellPoint and Bank of America and back again 5 times in three years

We have owned our home since 2005. Our note got sold to Bank of America, who sold it to ShellPoint, who sold it to Bank of America, who sold it to ShellPoint and today it's been sold back to Bank of America. This has occurred in the past three years. We lost our insurance company AAA because BofA didn't pay the premium during this shuffle. We have not been late on our payments. This is not rightS

User's recommendation: Stay away from Bank of America and ShellPoint.

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ID
#2596545 Review #2596545 is a subjective opinion of poster.
Location
Los Angeles, California
Loss
$800
Preferred solution
Apology
New Reviewer

I believe this is a good example of what's being done with the money given to Shellpoint and how it's not being used to help homeowners.

I agree that there needs to be a class action lawsuit against Shellpoint Mortgage Servicing the Mortgage Loans from their clients (owners). Simply put, I applied for a Modification, when the workout papers came I was shocked that my interest rate went up, and my payment went up over $500 from the original payment amount. My point of contact at Shellpoint also was shocked, and said he didn't understand why. I've been a victim of predatory Lending. My home was already underwater now it's double underwater with no relief in sight. This was suppose to be a clear objective, and the modification has turned into what I view as Loan Sharks (Shellpoint), taking advantage of me in my situation, this is why I want to join the lawsuit.

User's recommendation: If this is happening to you, only you can take a stand and join the Lawsuit.

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2 comments
#2031821

I am an attorney conducting an investigation of Shellpoint's practices with another law firm. We are focusing on the mismanagement of customer's escrow account's and the improper purchase of forced place insurance. If you would like a free consultation that is also confidential, please contact me at (248) 855-****.

#2071948
@Delonte Ygi

Your number is missing the last four digits..I think we could both help one another tremendously

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ID
#2581407 Review #2581407 is a subjective opinion of poster.
Loss
$4068
Preferred solution
Price reduction
New Reviewer

To let other people know not to use this company unless they want a living nightmare.

This is the worse company I have ever had to deal with. They acquired our mortgage in March of 2020 from Ditech, which we never had a problem with, they wouldn't accept our payments. Shellpoint also wouldn't talk to me cause they said I wasn't a contact person on the loan. I was on for Ditech. Both of my parents passed away. It is my house. I'm on the quick claim deed. Today 5/28/2021 they still haven't accepted any payments saying we gave them the wrong checking account number. We have sent them bank checks and they returned them too without a reason. Now we find ourselves in foreclosure and don't know what to do. We have gotten Legal shield to help us. Call them. and now we find ourselves in forclosure and they are dening

User's recommendation: DON'T USE SHELLPOINT!!!!!

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ID
#2576064 Review #2576064 is a subjective opinion of poster.
Location
Glendale, Arizona
Preferred solution
Admit you were wrong in the way you treated us and lets get on with regular business. Put the past due balance at the end of the mortgage and let us start paying a monthly amount. Other lawyers are getting involved.

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