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Shellpoint transferred me from agent to agent every 60 days. They put me in line for deed in lieu and dragged their feet for months so the $49,000 I owed escalated to $75,000 and I believe they are trying to reach the $100,000 mark before doing anything. They hired an...
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Company wrote 0 private or public responses to the review from Dec 11.
1.0
I didn't like
  • I did not like the constant lies and promises
#1420762
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Shellpoint Mortgage Servicing - To get my reconstructed morgage status.

I had a remodefication to my home morgage, put on probation period. Dec. last month on probation, what's my new morgage come January 2019. Mr. Taylor was coaching me through this process, but lost his direct number. Need help in making contact with him. My name is John T. Glenn 920 forest dr. Marshville, N. C. 28103
Customer made 1 call to the company using contacts on our site.
Company wrote 0 private or public responses to the review from Dec 10.
4.6
Details
Billing Practices
Customer service
Interest Rate
Product or Service Quality
Reliability
Staff
Value for money
#1420186
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Shellpoint Mortgage Servicing - Mortgage fraud

Contact the Feds! This Mortgage Fraud!! A Felony!! ASAP!
Company wrote 0 public responses to the review from Dec 04.
#1415004
Three of my mortgages were transferred to Shellpoint from Mr. Cooper as of November 1, 2018. One of them I have been trying to communicate an interest rate error to SOMEONE, ANYONE since before November 1. I cannot get through to customer "service" on the phone. After...
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Company wrote 0 private or public responses to the review from Dec 03.
Anonymous
Gayle Nichols

I cant them to talk to me, can someone help ,I'm going to lose my home

#1414385
IN OCTOBER "2008" (REFERENCE THE YEAR PLEASE) A REFINANCE WAS DONE WITH COUNTRYWIDE HOME LOANS FSB, THE PRIOR LOAN WAS ALSO WITH COUNTRYWIDE HOME LOANS MINUS THE "FSB"! DIFFERENT AND NOT INDORSED!! BANK OF AMERICA BOUGHT COUNTRYWIDE FSB IN JULY 2008, COUNTRYWIDE FSB...
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Company wrote 0 public responses to the review from Nov 25.
Anonymous
Anonymous

Congress needs step up and stop this mortgage fraud!!

#1407317
doing a short sale for my 1 family house, my house is literally falling apart, they dont want to send a appraiser or Bpo to do a interior inspection of my house. they come up with a crazy number like $375,000 for a 1 family house thats needs to do a gut renovation....
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Company wrote 0 private or public responses to the review from Nov 24.
#1407036
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Shellpoint Mortgage Servicing - Crooks

Bunch of low life thieves. Been paying on this mortgage for 15 years and principal has not decreases none. About 5% of payment goes to principal. They intentionally messed up my home owners insurance so I will be forced to get their extremely high payments. Hoping for a class action law suit so the government get involved and put these crooks where they belong.
Company wrote 0 public responses to the review from Nov 17.
1.0
Details
Billing Practices
Customer service
Diversity of Products or Services
Interest Rate
Product or Service Quality
Reliability
Staff
Value for money
Website
#1402793
My loan was transferred to Shellpoint effective September 1 2018 . I pay my statement amounts plus extra for principal. I tell them to apply the certain amount to the principal. They keep putting the principal amount onto interest to pocket the money. I will never get...
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Company wrote 0 public responses to the review from Nov 15.
Anonymous
Anonymous

What gets me is lots of people are aware of Shell point fraudulent ways bogus accounts. Take money do not apply to the accounts, shady *** lawyers, judges, banks and so on. Wh...

They did not make my home owners insurance payment on time, and insurance will cancel unless I pay out of pocket. Also every single time I call them I am disconnected right in the middle of conversation or when they’re about to transfer me or give the pertinent info I...
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Company wrote 0 private or public responses to the review from Nov 05.
1.2
I liked
  • Agents are polite but have no clue what they are doing
I didn't like
  • Have no idea what they are doing
  • Lack of customer service
  • No accountability in management at all
#1394521

Contact Shellpoint Mortgage Servicing

Mailing Address:
Shellpoint Mortgage Servicing, LLC
PO Box 10826
Greenville, South Carolina 29601
United States
Phone:
(800) 365-7107
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Shellpoint Mortgage Servicing - Cannot my mortgage payment and cannot speak to representativ

My mortgage company sold my mortgage shellpoint my name is Joan Morgan could you please call me @951 243 1008
Company wrote 0 private or public responses to the review from Nov 02.
#1392794