Shellpoint Mortgage Servicing - The worst experience
Chase sold to Shellpoint, they have misplaced payments, extended terms of the loan that never existed and need 2 months to create a payoff which when was paid in full resulted in additional unpaid payments and threatening foreclosure notices, sometimes 6 in one day. It is against the law to provide a payoff, accept that amount, then request additional payment. Still suffering thru this.
Worst company!!! Has taken me 90 calls and about 45 emails to make 2 requests. One has yet to go through and yet I continue to get letters in the mail that contradict what the reps tell me when I call in not to mention each time I call in a rep tells me something...Read more
I didn't like
- No one does their job
- Lack of communication
- No one can help
I have done over 66 modifications packet From when they were Bank of America then Resurgent and the Shellpoint same story as everyone here. I was also told I had trail payments which I made only to find that they stop it with excuses missing paper work Change In...Read more
I'm in! They're saying that one of there reps talked to me and filed a NOD now i called to get my total due so i can pay with my retirement $$ and they said congrats u were approved for a loan modification . Which I hadn't even asked for or filled out any papers. They...Read more
Made our mortgage payment on 10/01/18 the due date online, payment was cashed & removed from our bank account. However, the payment was never applied against the account or balance. Have made 2 calls so far & still waiting for this to be resolved even after they...Read more
Shellpoint Mortgage Servicing - Denying my forbearance for hurricane irma
Include me in your class action law suit. Nick@dgaauto.com. I was offered a forbearance after hurricane Irma by my previous servicing company. Shelpoint took over my loan, indicated I did not make a payment that I have proved I made, denied my modification, and are now attempting to foreclose. My credit had been hit with 90 day lates. How can Freddie Mac help?
Shellpoint Mortgage Servicing - Incompetent!!!!
They have a copy my buildings flood insurance, but still attempts to bill me for their insurance. Worst company ever, keep harassing me with letters.... I never missed a payment in my life and supply all documents; they still harasse me with attempts to bill me more then my mortgage payment
This company is completely incompetent. They took over two loans on rentals that I mortgaged, and couldn't even figure out an escrow balance. Their insurance department completely screwed up the payments as well and caused two policies to be dropped leaving a gap in...Read more
1. They couldnt calculate a loan payoff on a portfolio loan when 1 of the properties was sold. they kept giving me the p[ayoff for the entire loan even though I explained it to them over and over like they were cjhildren. 2. was told I had a non-escrowed account when...Read more
I didn't like
Absolutely. To tell you ALL that Shellpoint has done to me and my family,would take much,much too long. So,ill just tell you the most recent. They pre-foreclosed,foreclosed,and auction-sold my home,all while i was still legally in chapter 13 bankruptcy. I have been...Read more
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