Most helpful review

Classaction lawsuit

These company is the worst, they request the same documents over and over. They send letters stating they have everything and 3 weeks later they notify that your modification was not approved because you fail to submit your requested documents. Based on all the reviews...
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217 comments
#2059066

They have played me for 7 months on a deferment program only to say something went wrong on their end and have to resubmit at the first of the month. Then I get a letter saying my loan is in default, pay full amount or foreclosure process begins.

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ID
#1101727 Review #1101727 is a subjective opinion of poster.
Reason of review
Order processing issue

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Verified Reviewer

This company is AWFUL

If you call and speak to 8 Customer Service individuals, you will get 10 different incorrectly and untruthful answer. This Company will lie, they do not return calls, they do not reply to emails, however be mindful of Shellpoint, they will start forclosure on your...
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ID
#4132445 Review #4132445 is a subjective opinion of poster.
Location
Houston, Texas
Cons
  • This company is really awful
Loss
$241611
Preferred solution
STOP LYING TO YOUR CUSTOMER, DO A BETTER JOB OF BEING TRUTHFUL AND APPLYING THE MISSING $2416.11 OF SAFHR FUNDS TOWARD MY ACCOUNT

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Verified Reviewer
New Reviewer

Refund of illegally funds taken from my checking account

Shellpoint has added insult to injury. They have recently attempted more extortion attempting to charge me more for insurance already paid for

User's recommendation: DO NOT USE SHELLPOINT MORTGAGE! THEY ARE CROOKS.

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ID
#4021818 Review #4021818 is a subjective opinion of poster.
Cons
  • Theives
  • Crooked
Loss
$20
Preferred solution
Full refund

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Verified Reviewer
New Reviewer

To talk with a customer service rep.

I lost call after trying to call general questions about previously held mortgage that was then sold to selene financial. HELP!

User's recommendation: Help better.

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ID
#3931996 Review #3931996 is a subjective opinion of poster.
Location
Northampton, Massachusetts
Preferred solution
Documentation that my payments, over the last year, were ON TIME!

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Verified Reviewer
New Reviewer

Mortgage Payment

Haven't been able to pay mortgage for 2 months. I am not working right now. I am a single Mother raising a 16 year old. Don't have a phone to call from.
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ID
#3888338 Review #3888338 is a subjective opinion of poster.
Location
Safford, Arizona

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Verified Reviewer
New Reviewer

They ignore HAF and try to trick you into a 40 year loan instead.