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These company is the worst, they request the same documents over and over. They send letters stating they have everything and 3 weeks later they notify that your modification was not approved because you fail to submit your requested documents. Based on all the reviews...
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154 comments
AgitatedMastiff593
#1759394

The same thing happened to me. I sent everything that they requested, and the next email I recieve from Mr.

Andrews was that my modification application was denied because of a lack of documentation from me. I was then transferred to another person in LossMit and I had to resubmit all the documentation that I sent the first time. Because of that, my property was put in foreclosure and I am still fighting them until today. A supervisor from Loss Mit emailed TODAY me a copy of a letter they supposedly have mailed to me late August or early September (it was dated Aug 30, 2019).

They actually mailed it to an address in Culver City, to an employment agency office which is an hour and a half away from me, when the whole time they have been sending me all correspondence to my mailing/property address.

The letter states that I was supposed paid my first trial payment on of before October 1st. I really believe that they are doing all these so "help" me lose my house.

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Review
#1101727 Review #1101727 is a subjective opinion of poster.
Reason of review
Order processing issue
1.1
Details
I sent in a large amount of additional money and wrote on the payment stub (this would be the only pmt stub I have ever received that does not give you the amount of, or a line for, and additional principal or interest amount) how it was to be dispersed. They...
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Review
#1686321 Review #1686321 is a subjective opinion of poster.
Cons
  • Sneaky
  • Assured it would be corrected
  • Completely disregarded written instructions
Reason of review
Problems with payment
Loss
$500
Preferred solution
Re-Cast my payment for October as I instructed
Tags
  • Beware
  • Watch Your Account Closely

ShellPoint Mortgage Servicing - Insursed issued check to Shellpoint but Shellpoint did not pay off the Mortgage! Owed only $49,251.00 But Shellpoint recieved a check for $99,400.00. but never paid off the mortgage and I haven't seen

1.0
Details

Update by user Oct 13

MY Attoneys will be in touch soon!!!

Original review posted by user Oct 13

And I haven't seen one red scent of that $100K! If it sounds like fraud and extortion it IS!!!! I have to be at a promient attorneys office at 8:30 am and I'm going after Shellpoint! It's obviouse they have a habit of ripping people's life's apart, but not this time!
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Review
#1679283 Review #1679283 is a subjective opinion of poster.
Cons
  • Cashed mortgage check july2017
Reason of review
Bad quality
Preferred solution
Full refund
Tags
  • Mortgage servicing fraud
  • Shady accounting practices

ShellPoint Mortgage Servicing in Port Huron, Michigan - Cannot Make Payment Online

1.0
Details
October 1, my mortgage was sold to Shellpoint Mortgage. It is the worst experience i have ever had in 40 years of banking!
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Review
#1672744 Review #1672744 is a subjective opinion of poster.

ShellPoint Mortgage Servicing in Greenville, South Carolina - Clueless

1.0
Details
THEY HAVE TAKEN OVER MY MORTGAGE BUT KNOW NOTHING ABOUT IT
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Review
#1666173 Review #1666173 is a subjective opinion of poster.
Cons
  • Joshua bishop
  • Unable to provide information of any type
  • Reported a 30 day late that did not happen

ShellPoint Mortgage Servicing in Williamsport, Pennsylvania - Horrible

I would like to be added in the class action lawsuit.. They dual tracked and lied to me for months leading me on to believe that the loan was underwriting, but the house was actually sold back to them... jaymeredyth@gmail.com
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Review
#1665873 Review #1665873 is a subjective opinion of poster.

ShellPoint Mortgage Servicing in Salt Lake City, Utah - Attepting to get customer service

I have been trying to get an actual human on the phone for over half an hour. I'm calling from the insurance company regarding a mortgage payment, however speaking with someone is not an option that is offered and I've never been so frustrated with an electronic service as I have been with yours.
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Review
#1661666 Review #1661666 is a subjective opinion of poster.
1.0
Details
Shellpoint Mortgage acquired my loan in 2016, The loan was sold to them for 179K. Since then it has been a roller-coaster ride. I was told they were lowering my payment, then they increased my payments, then they placed an $8,000 forced hazard insurance policy on my...
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Review
#1660773 Review #1660773 is a subjective opinion of poster.
Reason of review
Pricing issue

ShellPoint Mortgage Servicing in Amherst, Virginia - BAD BAD BAD

PLEASE ADD ME TO THE CLASS ACTION SUIT!
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Review
#1657611 Review #1657611 is a subjective opinion of poster.

ShellPoint Mortgage Servicing in Amherst, Virginia - Poor customer service can't get anyone on the phone don't acknowledge corospondence

Chase sold my mortgage to shellPoint in the middle of a loan modification and assured us that they would continue with the modification butt of course they didn't. ended up filing bankruptcy and wanted to surrender the house no reply from them now they have foreclosed and going to sell the house in a sheriff sale
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Review
#1657580 Review #1657580 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$30
Preferred solution
Let the company propose a solution

Contact ShellPoint Mortgage Servicing Customer Service

Mailing Address:
Shellpoint Mortgage Servicing, LLC
PO Box 10826
Greenville, South Carolina 29601
United States
Phone:
(800) 365-7107
All ShellPoint Mortgage Servicing Contacts
1.0
Details
My loan was sold to Shellpoint but I was never notified, by either the current lender or Shellpoint. When I finally did receive a letter, it was a mortgage invoice for two months payments, despite having already paid my current lender. I immediately reached out to both...
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Review
#1656571 Review #1656571 is a subjective opinion of poster.
Reason of review
Problems with payment
Loss
$3600
Preferred solution
Full refund