ShellPoint Mortgage Servicing

Please find the detailed information and documentation regarding the property at 1525 Summer Ave NW that I provided before receiving the 'Sale Paid in Full' document. I was working with a local realtor at Coldwell Banker for title corrections and the sale. I contacted them via email about this problem and never heard back until I received the Release of Title document. As previously noted, I believe unauthorized actions and forgeries occurred concerning this asset, specifically regarding the 2009 and 2016 filings. I have already shared the relevant deeds and historical context for your review to support my claim of ownership and to address the ongoing legal disputes. I am writing to provide a detailed account of events and documentation concerning the

property located at 1525 Summer Ave NW, Albuquerque, NM 87104. Please find the

relevant documents attached for your review.

1. Warranty Deed (September 26, 2001)

My parents transferred the property to my brother and me to ensure our affairs were in

order. They continued to reside in the home during this time.

2. Quitclaim Deed (December 17, 2001)

My brother transferred his rights to me so that I could mortgage the property. This was

done to protect the asset during his divorce and to provide funds to settle his financial

obligations. I was the sole borrower on the mortgage and used the funds to perform

extensive necessary repairs, including new windows, flooring, roofing, and interior

updates. In which my mother made the Mortgage payments till her passing in 2016, then

my brother took over responsibility for the payments.

3. Disputed Warranty Deed (July 1, 2009)

This document purports to show me transferring the property back to my mother and

brother. I did not sign this document, nor was I aware of its existence until recently.

Furthermore, it was notarized by {{Redacted}}, my brothers wife at the time.

Under New Mexico law, a notary cannot notarize documents for a family member.

Additionally, the mortgage company never approved such a transfer.

4. Quitclaim Deed (August 23, 2016)

This document, filed by {{Redacted}}, claims to transfer her interests to my

brother. I was not informed of this filing. This occurred during a contentious divorce

between Elizabeth and my brother.

Current Situation

I maintain that the signatures on these documents are forged. My brother, who is

currently in a care facility following a stroke, has ceased communication with me. His

daughter, {{Redacted}}, has obtained Power of Attorney and instructed me to

communicate only through her. Furthermore, she has filed a criminal complaint against

me (Case #[25007****]), which I contest.

I believe my brother and his family have taken unauthorized actions regarding m

I have a VA loan with your company #979859**** Scott T Barnes (805) 458-**** i became ill recently and NewRez called me telling me if i get a HELCO/HELOAN or 2nd i can take out $50K pay off my bills and continue to be able to pay my home loan. The loan officer told me to fill out and send all the documents even though you have them but this is a new loan #973782**** HE TOLD ME ALL WAS APPROVED AND THE DEPOSIT WILL BE IN MY ACCOUNT 10-17-25 THEN I CALLED HIM HE LIED, I GOT THE APPLICATION HE DID AND IT CONTINUE FALSE , PERJURED AND FAKE INFORMATION AND WRONG PHONE, WRONG PRICES, WRONG INFORMATION ON THE FEDERAL LOAN APPLICATION WHICH IS A CRIME, HE THEN CALLED ME LATER FROM A BLOCKED NUMBER TELLING ME NOT TO FILE COMPLAINT .HE SAID HE HAD TO "Play with the NUMBERS, to make it work for both his commission and my benefit when he lied that is a Crime he now has caused a serious financial matter and lied to me and lied on Federal Loan Forms

Wells Fargo sold the original loan to Shellpoint in February 2025. At the time, I was making payments to Wells Fargo and had no issues.

The loan was listed as an estate account; mind you, Wells Fargo had all the documents needed for me to do anything on this loan as successor in interest. Shellpoint got the loan and said they had no documents. After repeatedly sending them the same documents over and over, they kept losing them—how ironic. They won't discuss the loan with me, nor will they take any payments unless payment is made using funds specifically from the estate of ...

(the family member has been deceased for over 8 years, and the probated estate is closed). The POC assigned to the case is clueless; the property has already been deeded over to me 8 years ago, since I was the sole heir. The POC's response: 'that means nothing, even if it's on the deed' or 'you're ineligible for an assumption or modification,' even though I mentioned this is our primary residence and that I was named successor in interest. Anytime you call, you get 50 different answers from customer service, and over an hour on the phone with them to no avail.

I would not recommend this company to my worst enemy.

This company needs to be investigated and closed down. They are not a mortgage servicer; they are a debt collector and prominently acknowledge it.

DO NOT USE THIS COMPANY. I CALLED TO PAY OFF MY LOAN & THEY SAID I OWED OVER $4300.

MORE AS THEY PUT INSURANCE ON MY "LOAN" AND I HAVE TO PROVE I PICKED UP INSURE ON MY HOME TO HAVE THE LOAN RELEASED.

THROUGH THE YEARS MY EQUITY LINE HAS BEEN MOVED AROUND TO OTHER COMPANIES TO "MANAGE" MY LOAN.

IN THE PROCESS OF THIS THEY DIDN'T PAY MY HOMEOWNERS INSURANCE & IT GOT CANCELLED.

MY HOME LOAN HAS BEEN PAID OFF FOR A FEW YEARS NOW & I'VE BEEN PAYING ON MY EQUITY LINE.

TRYING TO PAY IT OFF THEY NOW TELL ME I HAVE TO PAY FOR THIS LOAN INSURANCE BEFORE THEY SEND PAPER WORK THAT MY LOAN IS PAID OFF.. I WAS NEVER NOTIFIED THAT THEY WERE PUTTING INSURANCE ON THIS LOAN OR HOUSE.

CAN THEY LEGALLY DO THIS???

On 10/1/2024, New Rez/Shell Pointe took over my mortgage but never notified me at the designated location, which is a PO Box, as known with the previous mortgage company. As a result, for the first two months, I wasn't aware of them.

I found out about them when they applied for credit. I immediately contacted them. They apologized, but never updated my credit report. I've called them dozens of times.

I emailed the CEO on LinkedIn, filed complaints with the Consumer Protection Agency, and FTC. Anytime I call, they claim a supervisor is going to call me back, but no one ever does. This has been going on for three weeks. The mortgage is owned by Goldman Sachs.

I cannot get a replacement car since I recently totaled my car due to my poor credit report. I've never been late before, and I'm very serious about my credit. I looked them up online.

Oh my God, they have multiple class-action lawsuits against them, and so many complaints that even a Consumer Protection Agency knows about them. When you call the office, everyone is talking in the same room together, and you can hear customers screaming over the phone in shock.

My retired parents have been trying to complete a loan modification with this bank for over 4.5 months, and the experience has been nothing short of exhausting and disheartening. After their interest rate more than doubled, they sought help in good faith but instead have been stuck in an endless cycle of uploading documents, only to be told something new is needed each time we call.

Theyre living on fixed Social Security income, and this delay is taking a real toll, especially on my mothers health.

There is no assigned point of contact, and youre never able to speak with the same representative twice which means every conversation feels like starting over. There's zero consistency or follow-through, and it's clear the process lacks structure and empathy for homeowners in vulnerable positions.

We understand these processes take time, but this level of disorganization and lack of accountability is simply unacceptable especially when people's homes and well-being are at stake.

This company is a licensed scammer. In 2024, they took over my mortgage company, and right after that, they accused me of missing a payment when, in fact, I did not.

After that, they started to charge me late fees and fee after fee. I tried to reach out to them to resolve this problem, but they kept on changing their story after story. Then they rejected my homeowner's insurance. My payment is only $2025 a month now due to added insurance and the shortage in escrow from the years 2024 and 2025, making the payment now $2424 a month.

I have never seen any company aggressively robbing mortgagees like this company. I hope the government shuts down this company for good.