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These company is the worst, they request the same documents over and over. They send letters stating they have everything and 3 weeks later they notify that your modification was not approved because you fail to submit your requested documents. Based on all the reviews...
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161 comments
Griffon
#1791279

Hi I was reading ur reviews and I also have the same issue with shellpoint they did forclose and now my moms house is gone out by the 5th of Jan iam desperate for help I saw u were gonna make a lawsuit I would he forever so greatful is u can let me no how to go about this please and thankyou iam andrew reesedavid262@gmail.com

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Review
#1101727 Review #1101727 is a subjective opinion of poster.
Service
Shellpoint Mortgage Servicing Customer Care
Reason of review
Order processing issue

No way they will not communicate and all that stuff on there web site is false ou | ShellPoint Mortgage Servicing review

*** shellpoint there fruad and there getting away with it david zepada *** him to fat lazy needs to be arrested
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Review
#1749598 Review #1749598 is a subjective opinion of poster.
Service
Shellpoint Mortgage Servicing Mortgage
Cons
  • Not following federal law
  • Brutally awful customer service
Reason of review
Fraud
1.0
Details

Update by user Dec 30, 2019

This is not resolved and I don't want to talk to them unless they make it rite Not Resolvef !!!!!!!!!!!

Original review posted by user Dec 30, 2019

They wrongfully foreclosed on my parents property wile we were trying to apply for financial hardship like they do david zepada is a disgusting person he blocked my...
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Resolved
Review
#1746878 Review #1746878 is a subjective opinion of poster.
Cons
  • Avoiding costumers
Reason of review
They auction my home
Loss
$300000
Preferred solution
Compensation emotional distress and investigation y they are still doing this

Notice of Error - request for resolution | ShellPoint Mortgage Servicing review

1.4
Details
Poor management of newly acquired loans, triggering the posting of incorrect information with Errors on customer Web Page !
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Review
#1732263 Review #1732263 is a subjective opinion of poster.
Service
Shellpoint Mortgage Servicing Mortgage
1.0
Details
Please include me also. I ended up selling my house just to get out from under them. I had an unspoiled balance for months. They kept calling me to get the payments but they were already paid. Charged me late fees that I should not have gotten and did not take them...
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Review
#1719852 Review #1719852 is a subjective opinion of poster.
Service
Shellpoint Mortgage Servicing Mortgage
Reason of review
Problems with payment
Loss
$5000
Preferred solution
Let the company propose a solution

Unable to connect required information No response No operaters lots of run around. unable to get any response unless you have an account. Bad news. | ShellPoint Mortgage Servicing review from Cheshire, Connecticut

1.0
Details
no response no operator unable to respond
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Review
#1717718 Review #1717718 is a subjective opinion of poster.
Reason of review
Poor customer service

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Verified Reviewer

Update by user Dec 16, 2019

Well I found out that we owed 20,000 they told us 32,000 and they foreclosed on the 9th so now I guess were waiting for them to kick us out so sad

Original review posted by user Nov 16, 2019

Were do i start..... the death of my dad 6 months ago left my mom with half income ...... shell point has lied to us sayjng...
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Review
#1709183 Review #1709183 is a subjective opinion of poster.
Pros
  • Worse
Cons
  • Broke their own contract they created
  • Should be incarcerated they do fraud at all levels
  • No one can help
Reason of review
No help wrongful forclosure...
Loss
$320000
Tags
  • Mortgage servicing fraud
  • Lying And No Communication

Not sure what to say. | ShellPoint Mortgage Servicing review

I have been trying to reach customer service for 2 days and not been successful. No one has called me back and no one is answering the phone.
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1 comment
Anonymous
#1806208

i am going through what do you have been through. I called them many times they transfer me around and bounces me around to different department informed them hours and they never called me back.

how can we put them out of business. every time someone pick up it’s not from shellpoint it’s from another company trying to sell something at one point I was even transferred to Price is right type of business

Review
#1707095 Review #1707095 is a subjective opinion of poster.
Reason of review
Poor customer service
Preferred solution
give me the documents I'm requesting

Do not try to modify your loan they deny | ShellPoint Mortgage Servicing review

1.0
Details
Do not request to modify your loan unless you have a professional Shellpoint will deny when they feel like it horrible practices so you can go into foreclosures file a chapter 13 bankruptcy instead they lie when you send a payment and still show you late when a payment is made and deferred should be reported to federal reserve.
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1 comment
Laurey
#1797903

This is a crooked company. Does anyone know the goverment agency to call.

Review
#1704678 Review #1704678 is a subjective opinion of poster.
Cons
  • No real solutions offered
  • Scamming and multiple complaints customers have
Reason of review
Bad quality
Tags
  • gross negligence
  • Victim
  • shellpointsucks
  • second mortgage
  • Scam
I have tried several times to get a modification from Shell Point the last one i applied for was in Nov 2018 and in December i was told thatvi was denied in a letter due to them not having access to my property, when they finally did send someone Shellpoint charged me...
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Review
#1699614 Review #1699614 is a subjective opinion of poster.
Service
Shellpoint Mortgage Servicing Mortgage
Reason of review
Problems with payment

Contact ShellPoint Mortgage Servicing Customer Service

Website:
Mailing Address:
PO Box 10826
Greenville, South Carolina 29601
United States
Phone:
(800) 365-7107
All ShellPoint Mortgage Servicing Contacts

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Latest Question

ShellPoint Mortgage Servicing Questions

Solicitation phone calls | ShellPoint Mortgage Servicing review from Decatur, Alabama

I have zero business dealings with this company and they constantly are calling me. I ask what this in reference to and they will not tell me until i answer questions that are none of their business. I have no loans or any debts that can be attributed to this company. Want to sue them for nuisance calls.
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Review
#1696524 Review #1696524 is a subjective opinion of poster.