Latest review first
Shellpoint transferred me from agent to agent every 60 days. They put me in line for deed in lieu and dragged their feet for months so the $49,000 I owed escalated to $75,000 and I believe they are trying to reach the $100,000 mark before doing anything. They hired an...Read more
Company wrote 0 private or public responses to the review from Dec 11.
I didn't like
- I did not like the constant lies and promises
Shellpoint Mortgage Servicing - To get my reconstructed morgage status.
I had a remodefication to my home morgage, put on probation period. Dec. last month on probation, what's my new morgage come January 2019. Mr. Taylor was coaching me through this process, but lost his direct number. Need help in making contact with him. My name is John T. Glenn 920 forest dr. Marshville, N. C. 28103
Customer made 1 call to the company using contacts on our site.
Company wrote 0 private or public responses to the review from Dec 10.
Shellpoint Mortgage Servicing - Mortgage fraud
Contact the Feds! This Mortgage Fraud!! A Felony!! ASAP!
Company wrote 0 public responses to the review from Dec 04.
Three of my mortgages were transferred to Shellpoint from Mr. Cooper as of November 1, 2018. One of them I have been trying to communicate an interest rate error to SOMEONE, ANYONE since before November 1. I cannot get through to customer "service" on the phone. After...Read more
Company wrote 0 private or public responses to the review from Dec 03.
IN OCTOBER "2008" (REFERENCE THE YEAR PLEASE) A REFINANCE WAS DONE WITH COUNTRYWIDE HOME LOANS FSB, THE PRIOR LOAN WAS ALSO WITH COUNTRYWIDE HOME LOANS MINUS THE "FSB"! DIFFERENT AND NOT INDORSED!! BANK OF AMERICA BOUGHT COUNTRYWIDE FSB IN JULY 2008, COUNTRYWIDE FSB...Read more
Company wrote 0 public responses to the review from Nov 25.
doing a short sale for my 1 family house, my house is literally falling apart, they dont want to send a appraiser or Bpo to do a interior inspection of my house. they come up with a crazy number like $375,000 for a 1 family house thats needs to do a gut renovation....Read more
Company wrote 0 private or public responses to the review from Nov 24.
Shellpoint Mortgage Servicing - Crooks
Bunch of low life thieves. Been paying on this mortgage for 15 years and principal has not decreases none. About 5% of payment goes to principal. They intentionally messed up my home owners insurance so I will be forced to get their extremely high payments. Hoping for a class action law suit so the government get involved and put these crooks where they belong.
Company wrote 0 public responses to the review from Nov 17.
My loan was transferred to Shellpoint effective September 1 2018 . I pay my statement amounts plus extra for principal. I tell them to apply the certain amount to the principal. They keep putting the principal amount onto interest to pocket the money. I will never get...Read more
Company wrote 0 public responses to the review from Nov 15.
They did not make my home owners insurance payment on time, and insurance will cancel unless I pay out of pocket. Also every single time I call them I am disconnected right in the middle of conversation or when they’re about to transfer me or give the pertinent info I...Read more
Company wrote 0 private or public responses to the review from Nov 05.
- Agents are polite but have no clue what they are doing
I didn't like
- Have no idea what they are doing
- Lack of customer service
- No accountability in management at all
Shellpoint Mortgage Servicing - Cannot my mortgage payment and cannot speak to representativ
My mortgage company sold my mortgage shellpoint my name is Joan Morgan could you please call me @951 243 1008
Company wrote 0 private or public responses to the review from Nov 02.
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