These company is the worst, they request the same documents over and over. They send letters stating they have everything and 3 weeks later they notify that your modification was not approved because you fail to submit your requested documents. Based on all the reviews...
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161 comments
Griffon
#1791279

Hi I was reading ur reviews and I also have the same issue with shellpoint they did forclose and now my moms house is gone out by the 5th of Jan iam desperate for help I saw u were gonna make a lawsuit I would he forever so greatful is u can let me no how to go about this please and thankyou iam andrew reesedavid262@gmail.com

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Review
#1101727 Review #1101727 is a subjective opinion of poster.
Service
Shellpoint Mortgage Servicing Customer Care
Reason of review
Order processing issue
If you are desirous of joining a class action suit, comment below. I am assessing the possible number of class members while I interview capable counsel to handle a large, class-action suit against Shellpoint for its utterly egregious, despicable behavior. I hope to...
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149 comments
Jeane
#1786969

bardzconcreteandlandscap@gmail.com shellpoint altered my terms of adjustment by adding an escrow account on my loan with my taxes and insurance and everything has been paid in full add me to the class action lawsuit I can get nowhere with these people this has been going on since October 31st of 2019

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Review
#1229698 Review #1229698 is a subjective opinion of poster.
Service
Shellpoint Mortgage Servicing Loan
Reason of review
Bad quality
1.1
Details
I could fill this page and many more with my complaints. I am willing to start a civil law suit again this bank. Anyone else with me? I am willing to lead the law suit but I need as many people as possible to pursue this. I have to have 100 words so I will give a...
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72 comments
Anonymous
#1723841

I am aware of this company. They are servicing my loan.

I am putting together a law-suit as I write this post. You do not need people to join you its better to file your own law-suite so in the public records people can review the different issue Shellpoint Mortgage Servicer have been sue for.

My Law-suit would be sounded around, escrow founds among other violation. I never had to pay escrow and my Promissory Note does not include escrow, because if it did I would have never taken out a loan against my home.

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Review
#911298 Review #911298 is a subjective opinion of poster.
Cons
  • Do not care
  • Failure to meet obligations
  • Incompetent processing
Reason of review
Nothing
1.0
Details

Update by user Dec 30, 2019

This is not resolved and I don't want to talk to them unless they make it rite Not Resolvef !!!!!!!!!!!

Original review posted by user Dec 30, 2019

They wrongfully foreclosed on my parents property wile we were trying to apply for financial hardship like they do david zepada is a disgusting person he blocked my...
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Resolved
Review
#1746878 Review #1746878 is a subjective opinion of poster.
Cons
  • Avoiding costumers
Reason of review
They auction my home
Loss
$300000
Preferred solution
Compensation emotional distress and investigation y they are still doing this
Need our insurance money to fix home quick due to stage 4 cancer starting treatments and need the home fixed and sanitized - ShellPoint Mortgage Servicing review
Need our insurance money to fix home quick due to stage 4 cancer starting treatments and need the home fixed and sanitized - ShellPoint Mortgage Servicing review
Need our insurance money to fix home quick due to stage 4 cancer starting treatments and need the home fixed and sanitized - ShellPoint Mortgage Servicing review
We had our home flooded by hotwater heater..state farm paid the claim..we sent the check to shellpoint mortgage..we have demoed everything we did the cleanup..and was told if our mortgage was up to date we could do self repair which would take a week floors baseboards...
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Featured
Review
#1557722 Review #1557722 is a subjective opinion of poster.
Service
Shellpoint Mortgage Servicing Mortgage
1.0
Details

Update by user Oct 13, 2019

MY Attoneys will be in touch soon!!!

Original review posted by user Oct 13, 2019

And I haven't seen one red scent of that $100K! If it sounds like fraud and extortion it IS!!!! I have to be at a promient attorneys office at 8:30 am and I'm going after Shellpoint! It's obviouse they have a habit of ripping...
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1 comment
Anonymous
#1806218

my name is Richard and I am going through shellpoint issues as well I may need your help how can we take them down financially held them responsible. if you can write back to me RTan@Herb Chambers.com

Review
#1679283 Review #1679283 is a subjective opinion of poster.
Cons
  • Cashed mortgage check july2017
Reason of review
Bad quality
Preferred solution
Full refund
Tags
  • Mortgage servicing fraud
  • Shady accounting practices
1.0
Details
Shellpoint Mortgage acquired my loan in 2016, The loan was sold to them for 179K. Since then it has been a roller-coaster ride. I was told they were lowering my payment, then they increased my payments, then they placed an $8,000 forced hazard insurance policy on my...
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Review
#1660773 Review #1660773 is a subjective opinion of poster.
Service
Shellpoint Mortgage Servicing Loan Modification
Reason of review
Pricing issue
1.0
Details
We fell behind on our mortgage payments and after we realized we weren’t able to catch up we contacted Shellpoint Mortgage Servicing and submitted an application for borrower assistance. After being asked to submit and resubmit numerous documents finally as of...
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2 comments
Anonymous
#1764818

Shellpoint is assuming a mortgage as far as paying my taxes this year. My mortgage was satisfied Sept 2016

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Review
#1493040 Review #1493040 is a subjective opinion of poster.
Service
Shellpoint Mortgage Servicing Loan Modification
Pros
  • Most agent are polite
Cons
  • Not following federal law
Reason of review
Order processing issue
1.0
Details
All mortgages need details of insurance. If they do not see the insurance, they purchase their own insurance at exorbitant cost. I have Shellpoint listed on my insurance policy. They claimed they did not know I had insurance. I had the cover page sent to them. They...
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2 comments
Anonymous
#1806215

I am going through exactly what you went through. I mailed them everything but they still say it’s not no proof of insurance. what did you do at the end how did you settle it

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Review
#1692095 Review #1692095 is a subjective opinion of poster.
Service
Shellpoint Mortgage Servicing Mortgage
Pros
  • Most agent are polite
  • Fraud and conspiracy
Cons
  • Dishonesty
Reason of review
Problems with payment
Loss
$877
Tags
  • shellpoint Bad Faith Practices

Contact ShellPoint Mortgage Servicing Customer Service

Website:
Mailing Address:
PO Box 10826
Greenville, South Carolina 29601
United States
Phone:
(800) 365-7107
All ShellPoint Mortgage Servicing Contacts

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Latest Question

ShellPoint Mortgage Servicing Questions
1.0
Details
Our original mortgage was with HomeBridge Financial for several years. Between home renovations and having 2 little girls, we fell on hard times and had to go through a loan modification process, which took 11 months. Right after getting our loan modification paperwork...
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Review
#1632087 Review #1632087 is a subjective opinion of poster.
Service
Shellpoint Mortgage Servicing Mortgage
Pros
  • Fraud and conspiracy
Cons
  • No accountability in management at all
Reason of review
Poor customer service
Loss
$7
Preferred solution
Price reduction
Tags
  • gross negligence