ShellPoint Mortgage Servicing
Reviews and Complaints
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Verified Reviewer | Pompano Beach, FloridaShellpoint Mortgage Servicing is ripping me placing lender placed insurance when they paid for the insurance for the year from escrow in advance.
Preferred solution: Full refund
User's recommendation: Be ware they are rip-offs
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Verified ReviewerLIVING NIGHTMARE. EXTREMEMLY POOR CUSTOMER SERVICE. GET HUNG UP ON / CALLS DISCONNNECTED
DUE TO MEDICAL REASONS I'M UNABLE TO WORK (SEIZURES, STROKE, HEART ATTACK). WE APPLIED FOR MORTGAGE ASSISTANCE OR TO HAVE OUR LOAN MODIFIED TO MAKE THE PAYMENT MORE AF.FORDABLE.
LONG STORY SHORT, WE WERE DENIED ANY ASSISTANCE AND TOLD THEY COULD DO NOTHING TO HELP US BECAUSE WE DID NOT HAVE ENOUGH INCOME AND WERE NOT BEHIND ON OUR PAYMENTS. THE ONLY WAY THEY WOULD CONSIDER HELPING IS IF WE WERE MORE THAN 3 MONTHS BEHIND ON OUR PAYMENT AT WHICH TIME THEY COULD START FORECLOSURE. ALTHOUGH THEY HAVE POSTED ALL OVER THEIR WEBSITE THAT HELP IS AVAILABLE AND THEY WILL DO WHATEVER IT TAKES TO HELP YOU STAY IN YOUR HOME. SEEMS LIKE THE ONLY THING THEY ARE TRULY INTERESTED IN IS FORECLOSING ON AND TAKING YOUR HOME FROM YOU, NOT HELPING YOU STAY IN YOUR HOME.
HAVE BEEN TOLD OVER AND OVER AGAIN THERE IS NOTHING THEY COULD DO TO HELP UNLESS WE HAD $3000 MORE A MONTH INCOME.
IF I WAS ABLE TO WORK WE WOULD HAVE $3000 MORE PER MONTH INCOME AND I WOULDN'T BE APPLYING/ASKING FOR ASSISTANCE. I'VE BEEN HUNG UP BY SEVERAL CUSTOMER SERVICE PERSONS, IF THAT'S WHAT YOU WANT TO CALL THEM.
I PRAY AND SINCERELY HOPE EVERY PERSON THAT WORKS FOR THIS COMPANY SUFFERS A FAMILY TRAGEDY AND FINDS THEMSELVES IN A SIMILAR SITUATION WITH NO HELP / ASSISTANCE AVAILABLE TO THEM DURING THEIR DIFFICULT TIMES AND LOOSE EVERYTHING THE OWN AND FIND THEMSELVES LIVING ON THE STREET / HOMELESS
- Cons
Preferred solution: HELP AFFORDING MONTHLY MORTGAGE PAYMENT
User's recommendation: DO NOT USE. PREDITORY LENDER IN MY OPINION. WILL NOT HELP. THEY SEEM TO ONLY WANT TO FORECLOSE ON MY HOMEIS THIER MAIN OBJECTIVE
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Verified Reviewer | Brooklyn, New YorkLegal case #AB2019CV-00128
- I cant speak with anybody
Preferred solution: Let the company propose a solution
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Verified Reviewer | Brooklyn, New YorkLegal case #AB2019CV-00128
Escrow dellay
Fraud
- Fraud and conspiracy
- Whole company is a con & their practices of lies
- Poor business practice
Preferred solution: Let the company propose a solution
They are the most corrupt and vicious company.
User's recommendation: Avoid
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Verified BuyerEscrow/Taxes
- Its incompetence
- Deceptive practices
Preferred solution: Full refund
User's recommendation: DO NOT USE THIS COMPANY FOR ANYTHING
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Verified Reviewer | Brookline, MassachusettsWorst mortgage company ever
- Are all cons
- Incompetence
- Poor followup on acct login issues
- Gross incompetence
User's recommendation: Despicable, Deplorable Company
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Verified Reviewer | South Boston, VirginiaBelow Poor service and stalling technique they use.
THE WORST EVER. They have been holding a check for a roof repair starting in July 202, it is now the MIDDLE Of November.
They have given me the run around while they hold the money from the insurance company. I was told that it would be cashed and put into an account. They have been collecting interest on the money for the last two months at least. They request paperwork and when you fax it.
You don't hear from them. But when you call back to check they have an excuse, Example: we did not receive the fax. Or you need to sign this. But when asked, there is always something else; I have been waiting for a Doc Sign by E-mail for the past three or more weeks.
The excuse they gave was we sent to your email we have on record, even though I Have updated my email information.
I checked all of my emails and I and there was nothing there.
The frustration is growing with each conversation. I try not to take my frustration out on the person(s) I speak with, I do not know how much longer I can put up with this poor company
Preferred solution: Let the company propose a solution
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Verified ReviewerNo help, can't get a live person, will change their story
- Incompetent
- Horrible customer service fraud
- Deceptive business practices
Preferred solution: amount that will be honored to make loan current or a loan modification that will be honored and not arbitrarily changed.
User's recommendation: stay far, far away from this company
Overpaid in escrow Texas
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Verified ReviewerFraud is word that pops in my head when I hear ShellPoint
Preferred solution: quit lying
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Verified Reviewer | Orlando, Florida$20 Return Payment Fee
I received a letter from NewRez stating that you were notified of a returned item from my financial institution in the amount of $1866.61 and that NewRez had assessed a $20 return payment fee. I disagree with this assessment because according to my financial institution, Bank of America and NewRez's website, my September mortgage was made on September 1st, in the amount of $1866.61.
First, I was told that the payment was returned because the account had been closed, which means NewRez tried to debit my September mortgage payment from my old bank. The second time I called, which was today, I was told that the fee had to do with NSF. That would have been true if you were trying to debit my old bank account at Agriculture Federal Credit Union.
Here's the deal, until September 1st, my mortgage had been debited, by NewRez, from my Agriculture Federal Credit Union account. I notified NewRez, online, to debit my mortgage payments from Bank of America, beginning September 1st, as my AgFed account would be closed.
I need someone to call me about this.
The letter also directed me to send certified funds totaling $1886.61, to replace the returned item. NewRez is automatically debiting my checking account for payment.
Why should I pay a $20 fee for a payment you received?
I await your response. Thank you and make it a great day!
Sincerely,
Cynthia Johnson
Loan #: 058056****
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HORRIBLE SERVICE !!!! & DECEPTIVE PRACTICES !!!!
Ditech forwarded my modification to NewRez and even though they say they are here to help, when I tried to refinance they kept requesting the same documents, never return phone calls or respond to e-mails.
Don't know where they received their training. Extremely unprofessional and discourteous.
They sure give you the run around. I arranged autopay with my bank and perfect record no late payments and credit score was 723, yet they declined my request for refinancing and charged a $525.00 appraisal fee. I am now demanding a refund but nobody returns my phone calls or responds to my e-mails. However, within three weeks Quicken Loans/Rocket Mortgage refinanced, paid off my debts and gave me a tidy sum.
They were the most courteous and professional team.
I highly recommend Quicken/Rocket as they live up to their name. Janet - jhsealy@***.com
- Unprofessional & discourteous
- Deceptive practices
- Incompetents or crooks
- Lack of integrity
Preferred solution: Full refund
User's recommendation: USE QUICKEN LOANS INSTEAD, ALWAYS!!!!
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Minimal help, lack of empathy.