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Shellpoint makes you jump through hoops to get your money from an insurance claim released. They hold on to your money as long as possible, lie about what disbursements will be. I spoke to them on the phone about what was completed and sent them quotes from a roofer...
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#1222545
March 1st we suffered extensive property damages due to a huge wind storm. Our insurance company was fast to respond and cut us a check on the spot. However, shellpoint must endorse the check in order for us to deposit it. They want to hold our insurance money check...
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Anonymous
Anonymous

I am in the exact same position , in fact my situation is basically identical to yours ! I would like to hear more about your situation and also share my situation with you!

I filed bankruptcy 18 months ago. Never missed a house payment, ever. Because of the BK, our jumbo loan was sold to Shellpoint. We had no idea of it till 2 months later when we were getting late notices. Go figure. Many times since, I try to login to my acct, print...
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2.3
I liked
  • Most agent are polite
I didn't like
  • Poor followup on acct login issues
#1203288
I have had nothing but problems with shellpoint since they took over. They are bleeding me dry with excess charges that I have no idea where they are coming from. After my insurance and taxes increased I changed insurance companies to lower my rate but by this time...
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1.2
I didn't like
  • Have no idea what they are doing
#1197877
There are no words to describe this company. Are they a mortgage company or a debit collector? They don't even know. Whoever you talk to when you call with your questions they are totally clueless. They came into my life out of nowhere and caused havoc ever since. Our...
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Anonymous
Paul

I am currently being billed for a "property inspection fee". When I inquired about this Shellpoint stated they were wrong to bill me and don't worry about it. It shows up on e...

Anonymous
Private

I agree, total scammers!!!

1.0
#1189988
My mother recently passed away and her original loan was through beneficial and shellpoint took of after 5/1/2017. My mother had a single life insurance on this loan that she originally took out in June 5, 1998 and they informed me when I contacted them that the life...
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Citi sold or transferred my note to Shellpoint. Shellpoint changed the original terms without my consent. This is illegal. Contracts are void when sold or transferred, especially if the original terms are changed. Now it's considered a debt collection and they say I...
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MsRa
MsRa

If a lender fails to give adequate notice for changing the terms of the loan, it's considered a "Lenders Breach of Contract"

1.2
#1185384
Shellpoint Mortgage Servicing - Egregious, business practice & dispassionate customer service.
Nationstar Mortgage, LLC received a $90,000 check (October 2016) on my behalf from Keep Your Home California, to assist in paying my arrears, and securing a more affordable monthly payment. Then sold my note to Shellpoint Mortgage Servicing four (4) months later...
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1.0
I didn't like
  • Egregious
  • Dublicitous
#1184450
I have worked with this company for 16 months to secure a loan modification! This place is a NIGHTMARE!! I was continually asked to resend documents over and over. After 16 months, the modification was denied. Ok. Not upset about that, however, I requested a payoff (as...
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Shellpoint Mortgage Servicing - Orloskii26@Gmail.com

I would like to be in your lawsuit
#1176770