Not resolved

Samantha Bustilllo was assigned to be a single point of contact. She never is in when you call and fails to return calls.

She plays a dZummy.

If you can ever speak with her as she repeatedly claimed she never heard of KEEP MY HOME CALIFORNIA PROGRAM AND failed to give us any information about tge mortgage loan mod terms of trial md and she is a useless scam artist trash that will NOT HELP YOU AT ALL SHE WILL PLAY GAMES UNTIL YOUR HOME IS SOLD IN A FORECLOSURE SALE. SAMANTHA BUSTILL4O IS THE WORST POINT OF CONTACT YOU CAN HAVE SO IF SHE IS ASSIGNED IMMEDIATELY SECURE A FORECLOSURE ATTORNEY.

Product or Service Mentioned: Shellpoint Mortgage Servicing Customer Care.

Reason of review: Poor customer service.

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