After never having been late on my HELOC and expecting to refinancing, they sold to SHELLPOINT. It was difficult calling to pay them when I realized I got a late notice from them, the new company, and then they reported me two months late and made it impossible for me to refinance.
Then they refused to take any payments and charged me $30k each month on my 30K loan so now I owe them $121k as they take their time to review all the documentation they requested to see if they will do a "work out," and they do not know when or if that will ever happen. My first mortgage, meanwhile, is perfect and we are not behind on anything. The plan had just been to refinance and have first mortgage put together with the second mortgage.
Shellpoint made sure that could not happen. This has been a nightmare.
Product or Service Mentioned: Shellpoint Mortgage Servicing Mortgage.
Reason of review: Poor customer service.
Monetary Loss: $300000.
Preferred solution: Let the company propose a solution.