Brooklyn, New York
Not resolved
1.2
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This company has one job to do and they can't do it. They put someone else's money in my account and when I asked them were the money came from they couldn't answer. So I paid the remainder of the mortgage payment (which they charged me to do). Then they sent me a notice of failure to pay when they realized that the money wasn't mine (which I had told them...) and tried to charge me interest. Then they wouldn't refund me the money they charged for for the half payment.

Also, They have not paid my taxes since my mortgage was purchased.

If you have the option, run from this horrible company.

Product or Service Mentioned: Shellpoint Mortgage Servicing Loan.

Reason of review: Poor customer service.

Monetary Loss: $1000.

Preferred solution: Do your godamn job and apologize..

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