Product: Shellpoint Mortgage Servicing Customer Care Clear all filters (0 of 19 reviews match)
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In November of 2017 we found out Chase had sold our loan. My husband lost his job in Dec. 2017 . Have been trying to get forbearance modifications. Cant get anywhere with them. Nut tjey call us several times a day Different person each time. They are rude and dont know...
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Anonymous
Beth

No words! Horrible company!,,,,

Anonymous
Keith Mondello

I was also in the forbearance from the hurricane last year. Chase just approved me for a modification. I just got all my paperwork to send in for flex modification, now I get ...

1.1
Product
Shellpoint Mortgage Servicing Customer Care
#1305921
Bad accounting, escrow service makes mistakes, customer service will argue or offer resistance to the client without any facts or understanding of the problem. Takes forever to get a valid response to a direct question and even then it requires escalation to mgmt...
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Product
Shellpoint Mortgage Servicing Customer Care
#1256292
Shellpoint makes you jump through hoops to get your money from an insurance claim released. They hold on to your money as long as possible, lie about what disbursements will be. I spoke to them on the phone about what was completed and sent them quotes from a roofer...
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Product
Shellpoint Mortgage Servicing Customer Care
#1222545
I filed bankruptcy 18 months ago. Never missed a house payment, ever. Because of the BK, our jumbo loan was sold to Shellpoint. We had no idea of it till 2 months later when we were getting late notices. Go figure. Many times since, I try to login to my acct, print...
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2.3
Product
Shellpoint Mortgage Servicing Customer Care
I liked
  • Most agent are polite
I didn't like
  • Poor followup on acct login issues
#1203288
Received a cold call regarding a loan that they purchased.They are just a debt collection company. *** poor customer service. Their web site give an contact number that is bogus, calling it just gets you the opportunity to buy magizines and time shares or other crap...
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1.0
Product
Shellpoint Mortgage Servicing Customer Care
I liked
  • Helpful on phone no follow thru
#1139244
This is a loan that my husband got and he has since passed away.My name is nowhere on this loan. Somehow they claim to be attached to the deed which by law illegal; they can not do with out both parties signing the loan documentation. I notified them of his passing...
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Anonymous
Anonymous

Hi,What state do you live in? Have you continued making the payments since your husband passed? Was there a will or have you spoke to an attorney to start a probate case for...

Product
Shellpoint Mortgage Servicing Customer Care
#1129096
It has been almost 6 months since we started a short sale approval process and have been unable to get an anything done mostly due to the inability of their Loss Mitigation Department to work the NET their investor wants.Is it because they get a bigger commission? No...
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1.0
Product
Shellpoint Mortgage Servicing Customer Care
I didn't like
  • Customer service
#1128764
These company is the worst, they request the same documents over and over.They send letters stating they have everything and 3 weeks later they notify that your modification was not approved because you fail to submit your requested documents. Based on all the reviews...
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Anonymous
Mark Miller

They are all liars Call Freddie Mac And also call Tamara Stiller my point of contact who would not call me back Until I called Freddie Mac call her at 832 775 7518 or email he...

Anonymous
Anon

PLEASE help. How to be a part of or begin lawsuit against Shellpoint. Blileas3@gmail.com THANK YOU

Product
Shellpoint Mortgage Servicing Customer Care
#1101727
Samantha Bustilllo was assigned to be a single point of contact.She never is in when you call and fails to return calls. She plays a dZummy. If you can ever speak with her as she repeatedly claimed she never heard of KEEP MY HOME CALIFORNIA PROGRAM AND failed to give...
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1.0
Product
Shellpoint Mortgage Servicing Customer Care
#1095143
Nobody has real answers and apparently the communication between departments suck.Every time an operator transfers you to another department they have less information than the last department you just talked to. I'm currently having a horrible experience with them, I...
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Anonymous
Anonymous

Same here, We want our house back as well. I had cancer and we have been fighting for 3 years to save our home that we lived in for 17 plus years. They have no sympathy nor ...

1.2
Product
Shellpoint Mortgage Servicing Customer Care
#1069288