Product: Shellpoint Mortgage Servicing Customer Care Clear all filters (0 of 21 reviews match)
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Three of my mortgages were transferred to Shellpoint from Mr. Cooper as of November 1, 2018. One of them I have been trying to communicate an interest rate error to SOMEONE, ANYONE since before November 1. I cannot get through to customer "service" on the phone. After...
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Anonymous
Gayle Nichols

I cant them to talk to me, can someone help ,I'm going to lose my home

Product
Shellpoint Mortgage Servicing Customer Care
#1414385
In November of 2017 we found out Chase had sold our loan. My husband lost his job in Dec. 2017 . Have been trying to get forbearance modifications. Cant get anywhere with them. Nut tjey call us several times a day Different person each time. They are rude and dont know...
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Anonymous
Beth

No words! Horrible company!,,,,

Anonymous
Keith Mondello

I was also in the forbearance from the hurricane last year. Chase just approved me for a modification. I just got all my paperwork to send in for flex modification, now I get ...

1.1
Product
Shellpoint Mortgage Servicing Customer Care
#1305921
Bad accounting, escrow service makes mistakes, customer service will argue or offer resistance to the client without any facts or understanding of the problem. Takes forever to get a valid response to a direct question and even then it requires escalation to mgmt...
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Product
Shellpoint Mortgage Servicing Customer Care
#1256292
Shellpoint makes you jump through hoops to get your money from an insurance claim released. They hold on to your money as long as possible, lie about what disbursements will be. I spoke to them on the phone about what was completed and sent them quotes from a roofer...
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Product
Shellpoint Mortgage Servicing Customer Care
#1222545
I filed bankruptcy 18 months ago. Never missed a house payment, ever. Because of the BK, our jumbo loan was sold to Shellpoint. We had no idea of it till 2 months later when we were getting late notices. Go figure. Many times since, I try to login to my acct, print...
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2.3
Product
Shellpoint Mortgage Servicing Customer Care
I liked
  • Most agent are polite
I didn't like
  • Poor followup on acct login issues
#1203288
Received a cold call regarding a loan that they purchased.They are just a debt collection company. *** poor customer service. Their web site give an contact number that is bogus, calling it just gets you the opportunity to buy magizines and time shares or other crap...
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1.0
Product
Shellpoint Mortgage Servicing Customer Care
I liked
  • Helpful on phone no follow thru
#1139244
This is a loan that my husband got and he has since passed away.My name is nowhere on this loan. Somehow they claim to be attached to the deed which by law illegal; they can not do with out both parties signing the loan documentation. I notified them of his passing...
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Anonymous
Anonymous

Hi,What state do you live in? Have you continued making the payments since your husband passed? Was there a will or have you spoke to an attorney to start a probate case for...

Product
Shellpoint Mortgage Servicing Customer Care
#1129096
It has been almost 6 months since we started a short sale approval process and have been unable to get an anything done mostly due to the inability of their Loss Mitigation Department to work the NET their investor wants.Is it because they get a bigger commission? No...
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1.0
Product
Shellpoint Mortgage Servicing Customer Care
I didn't like
  • Customer service
#1128764
Are you also having problems with Shellpoint Mortgage Services...I am having a major problem with them. Starting with them endorsing and depositing an insurance check received as a result of fire damage to our home in California. Then they are attempting to throw...
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1.0
Product
Shellpoint Mortgage Servicing Customer Care
#1120872
These company is the worst, they request the same documents over and over.They send letters stating they have everything and 3 weeks later they notify that your modification was not approved because you fail to submit your requested documents. Based on all the reviews...
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Anonymous
Anonymous

I agree! That’s exactly what happened to me, I’m totally on this. add me ggfloresca@yahoo.com

Anonymous
LANITA WINFIELD

Please add me to the lawsuit. My email is lwinfield3000@gmail.com I'd like to be included in the lawsuit.

Product
Shellpoint Mortgage Servicing Customer Care
#1101727