Product: Shellpoint Mortgage Servicing Customer Care Clear all filters (17 of 17 reviews match)
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Shellpoint makes you jump through hoops to get your money from an insurance claim released. They hold on to your money as long as possible, lie about what disbursements will be. I spoke to them on the phone about what was completed and sent them quotes from a roofer...
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Product
Shellpoint Mortgage Servicing Customer Care
#1222545
I filed bankruptcy 18 months ago. Never missed a house payment, ever. Because of the BK, our jumbo loan was sold to Shellpoint. We had no idea of it till 2 months later when we were getting late notices. Go figure. Many times since, I try to login to my acct, print...
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2.3
Product
Shellpoint Mortgage Servicing Customer Care
I liked
  • Most agent are polite
I didn't like
  • Poor followup on acct login issues
#1203288
Received a cold call regarding a loan that they purchased.They are just a debt collection company. *** poor customer service. Their web site give an contact number that is bogus, calling it just gets you the opportunity to buy magizines and time shares or other crap...
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1.0
Product
Shellpoint Mortgage Servicing Customer Care
I liked
  • Helpful on phone no follow thru
#1139244
This is a loan that my husband got and he has since passed away.My name is nowhere on this loan. Somehow they claim to be attached to the deed which by law illegal; they can not do with out both parties signing the loan documentation. I notified them of his passing...
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Anonymous
Anonymous

Hi,What state do you live in? Have you continued making the payments since your husband passed? Was there a will or have you spoke to an attorney to start a probate case for...

Product
Shellpoint Mortgage Servicing Customer Care
#1129096
It has been almost 6 months since we started a short sale approval process and have been unable to get an anything done mostly due to the inability of their Loss Mitigation Department to work the NET their investor wants.Is it because they get a bigger commission? No...
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1.0
Product
Shellpoint Mortgage Servicing Customer Care
I didn't like
  • Customer service
#1128764
These company is the worst, they request the same documents over and over.They send letters stating they have everything and 3 weeks later they notify that your modification was not approved because you fail to submit your requested documents. Based on all the reviews...
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Anonymous
BMO

How do I join the lawsuit? Issues with Shellpoint for years and we need HELP.

Anonymous
K. Joyce

Many issues with Shellpoint. Please contact me kmjrose@gmail.com

Product
Shellpoint Mortgage Servicing Customer Care
#1101727
Samantha Bustilllo was assigned to be a single point of contact.She never is in when you call and fails to return calls. She plays a dZummy. If you can ever speak with her as she repeatedly claimed she never heard of KEEP MY HOME CALIFORNIA PROGRAM AND failed to give...
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1.0
Product
Shellpoint Mortgage Servicing Customer Care
#1095143
Nobody has real answers and apparently the communication between departments suck.Every time an operator transfers you to another department they have less information than the last department you just talked to. I'm currently having a horrible experience with them, I...
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Anonymous
Anonymous

Same here, We want our house back as well. I had cancer and we have been fighting for 3 years to save our home that we lived in for 17 plus years. They have no sympathy nor ...

1.2
Product
Shellpoint Mortgage Servicing Customer Care
#1069288
You are exactly right.Shellpoint Mortgage company could possibly be the worst of all Mortgage companies. WAY too many horrible experiences and internal broken windows to get into on this format but I am also going on 11 months of everything from double payments, misc...
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2.3
Product
Shellpoint Mortgage Servicing Customer Care
I didn't like
  • Worst experience ever
#998662
Shellheads (aka Shellpoint) has been overcharging my escrow account and has failed to correct the amount due and repay me the difference.This is the 4th month and still no correction. I call every week at last one time and I am on the line for 40-45 minutes and every...
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Product
Shellpoint Mortgage Servicing Customer Care
#988599