Bank of America sold my loan to Shellpoint as soon as I submitted all the proper documents for a short sale. Then Shellpoint said they want all the docs again, and again, and again.
First buyer got sick of games and delays and backed out of the sale after 3 months of these games. Now I have a cash buyer and Shellpoint has repeatedly asked for the same documents over and over for 8 months saying things have expired. THEY EXPIRED DUE TO THEIR INACTION! They sabotaged my first sale and their trying to do it again with my second sale.
Good luck to anyone who is involved with these people. Both my attorney and my realtor have never seen anything like this. They are trying to force my home into foreclosure.
No doubt about it. They are beyond evil.
Product or Service Mentioned: Shellpoint Mortgage Servicing Customer Care.
Reason of review: Poor customer service.