Winston Salem, North Carolina
Not resolved

They are the worst company that I was transferred to. Would not pay my homeowners insurance because I got married.

Even though all information was correct still gave a hard time after submitting the marriage license several times. I had to call my insurance company so they would not cancel due to delay of their processing. Finally, I refinanced with another mortgage company recently, had to call Shellpoint to request for my escrow monies back. WTH, once a loan is paid off, we the customer, are due our monies paid into this.

If you are considering financing with this company, you might want to reconsider. I am so glad I no longer have to deal with this company.

Product or Service Mentioned: Shellpoint Mortgage Servicing Customer Care.

Reason of review: Problems with payment.

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