They are the worst company that I was transferred to. Would not pay my homeowners insurance because I got married.
Even though all information was correct still gave a hard time after submitting the marriage license several times. I had to call my insurance company so they would not cancel due to delay of their processing. Finally, I refinanced with another mortgage company recently, had to call Shellpoint to request for my escrow monies back. WTH, once a loan is paid off, we the customer, are due our monies paid into this.
If you are considering financing with this company, you might want to reconsider. I am so glad I no longer have to deal with this company.
Product or Service Mentioned: Shellpoint Mortgage Servicing Customer Care.
Reason of review: Problems with payment.