Shellpoint Mortgage Servicing Home Loan Reviews

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my loan was $50000.00 and 17 years later my loan is still $40382.00. there is something wrong with theses people.Said they would lower my interest rates from 8.99% to 2.99% or 3.00%. I've filled out the forms twice and sent them in but never anything.. I have heard nothing from them and my interest rate is still 8.99%. I am a disabled vet and disabled from through the state 100% and they will not help at all. Please there,has got to be some way...
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Anonymous They've added almost $50,000 in fees to my account, though every statement I have from them say "If your payment is received after xx/16/xxxx NO late payment fee will be added...