Product: Shellpoint Mortgage Servicing Home Loan Clear all filters (0 of 15 reviews match)
filters
Seller:
Show
State:
Show
City:
Show
Product:
Show

Shellpoint Mortgage Servicing - Refinance if you can

I have called about 15 times in the last two months to get an issue resolved. I want to close my escrow account since they don’t know how to calculate taxes and insurance. They think $15,500 a year collected is appropriate for taxes and insurance when the absolute max it should be is $9,000. They just want to make interest on my escrow money. I’m cool with that when it’s a reasonable amount but we are beyond resonance. I put 20% down and I opted for an escrow account for my convenience but what they are doing is absurd. Run, refinance,write letters, hirer a lawyer do what you need to do but most of all watch your money with Shellpoint.
1.3
Details
Billing Practices
Customer service
Diversity of Products or Services
Interest Rate
Product or Service Quality
Reliability
Staff
Value for money
Website
Product
Shellpoint Mortgage Servicing Home Loan
#1438920
Shellpoint acquired our loan from Chase Bank. We had no idea until we received a letter from them saying they are servicing our loan and according to their records, we were $56k behind. They tried to foreclose on us within 60 days. We went thru something similar with...
Read more
Product
Shellpoint Mortgage Servicing Home Loan
#1295451
I have had a loan with Shellpoint for over 6 months now and they still have yet to report my on time payments to any reporting agency.I have written letter, called and they keep saying they will be doing that. This hurts my score and I would think be against the...
Read more
Anonymous
Faithful1

I am appalled (and feel somewhat vindicated) by all the reports here, of how Shellpoint has been cheating and lying to homeowners. Something has to be done! My spouse and I ar...

Anonymous
Anonymous

Having the same problem. 2 years and yet to report on time payments to credit bureaus

1.6
Product
Shellpoint Mortgage Servicing Home Loan
#1136620
We ran into some financial problems right after we bought the house.We had renters in the house and then after the year was up with the renters we tried to sell the house. No luck, so we asked Shellpoint if there was anything that we could do to save the house. So they...
Read more
1.0
Product
Shellpoint Mortgage Servicing Home Loan
I liked
  • Helpful on phone no follow thru
  • Friendly but dim customer servie
I didn't like
  • Very poor so far
  • No one will accept any responsibility for mistakes
  • Do not care
#1132432
Our home loan was sold to this company and they are attempting to steal our home and may just succeed. These people are crooks and will string you along with lies and deceit, pass you from person to person, tell you your paper work is incomplete, tell you your case has...
Read more
Anonymous
Anonymous

For the home owner who has 80,000.00 in equity contact an attorney... apply with Keep Your Home California 1-888-559-4225 they can possibly help you and let the BBB know about...

Anonymous
Anonymous

They are trying to steal my home as well.... my paper work some how gets lost..... I am contacting my lawyer!!!!!!

Product
Shellpoint Mortgage Servicing Home Loan
#1124356
I made a payment in August that is not showing up as paid (yet my bank records show it WAS paid)....NOW they would not let me make a payment over the phone unless I speak to my SPOC (single point of contact) person...who NEVER answers her phone...voicemail after voicemail go unanswered. Something tells me I will be losing my home...
Read more
Anonymous
Anonymous

Contact a lawyer FAST - cause ShellPoint sucks big time and they will take your house

1.0
Product
Shellpoint Mortgage Servicing Home Loan
#1108466
The company tells you that they will wait for Keep my home CA but when you are approved by Keep my home CA Shellpoint will do a bait and switch and tell Keep my home CA they opt out and will try to offer you a horrible in-house solution. FILE A COMPLAINT WITH CA...
Read more
Anonymous
Joshua bishop

Look David McGowan and the whole Shellpoint mortgage company is *** trash. Get a lawyer file for bankruptcy and stop your foreclosure. They do not deserve your time.

Anonymous
Reginald williamson

Yes yes Just spoke to this unethical thief DAVID MCCOLLUM. HE TELLS YOU MANY LIES THAT CONFLICT WITH LETTERS FROM SHELLPOINT. FILE BANKRUPTCY AND SAVE YOUR. HOME!!!!

1.0
Product
Shellpoint Mortgage Servicing Home Loan
#1059302
The company raised my homeowner's insurance (I can't get private homeowner's insurance yet because I got the house back after they sent me a foreclosure sale date and didn't sell and left it sitting abandoned for 2 1/2 years and it needs repairs I can't afford). It...
Read more
Anonymous
Anonymous

Addendum:. They sent me a letter saying the insurance they provide will be $1600/year. Taxes are $720/year. HOW can my escrow be over $500/month when that only equals less t...

Product
Shellpoint Mortgage Servicing Home Loan
#1038160
I transfered 30k to my account at Shellpoint mortgage services to decrease my principle.This money somehow become "unapplied balance" and (o, miracle!) disappear from my account when Shellpoint Mortgage Services sells my mortgage to a different bank. Intersting ... And...
Read more
Product
Shellpoint Mortgage Servicing Home Loan
#1031186
Show

Shellpoint Mortgage Servicing Home Loan Review

Shellpoint drafted my checking accounts before date I had set up to pay them. Also they forgot to pay my city taxes that were due.
1.4
Details
Billing Practices
Customer service
Diversity of Products or Services
Interest Rate
Product or Service Quality
Reliability
Staff
Value for money
Product
Shellpoint Mortgage Servicing Home Loan
#1011254