I have been working with Shellpoint to modify my loan for 2 years now. It was with BOA then they just gave up and suddenly I started receiving letters from Shellpoint.
To date I have had no resolution. I've written numerous letters, made many phone calls, with no response at all, or on rare instances that I spoke with someone received misleading and/or incorrect information. My loan was FINALLY modified, only to be informed that I was now 3 months DELINQUENT to start it off.....SERIOUSLY is this company for real. They send letter's indicating a contact person with name and phone #...then when you call, that person calls back stating they ARE NOT the contact person.
GET YOUR ACT TOGETHER, YOU ARE DEALING WITH PEOPLE'S LIVES HERE!!! Are you trying to HELP people or just kick them when they're down!!!
Product or Service Mentioned: Shellpoint Mortgage Servicing Customer Care.
Reason of review: Poor customer service.