Product: Shellpoint Mortgage Servicing Loan Modification Clear all filters (27 of 27 reviews match)
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I have worked with this company for 16 months to secure a loan modification!This place is a NIGHTMARE!! I was continually asked to resend documents over and over. After 16 months, the modification was denied. Ok. Not upset about that, however, I requested a payoff (as...
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Shellpoint Mortgage Servicing Loan Modification
#1176829
Started deed in lieu process with Chase in May, but learned mortgage sold to Shellpoint June.Started contacting immediately. Initially informed no additional paperwork required as Chase sent it all. Aug told to send documents. Done. Sept told to send other docs. Done....
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Shellpoint Mortgage Servicing Loan Modification
I liked
  • Helpful on phone no follow thru
  • Staff were friendly
I didn't like
  • Failure to meet obligations
  • Questionable ethics
#1134126
Hahahah what a joke, BOA sold my Morgage to Shellpoint - BOA told me that Shellpoint would honor my Modification hahaha again what a joke...they raised my payment more than $500 a month - now we have to work 80 plus hours a week just to pay our monthly payment of...
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deejoey57_20
deejoey57_20

Update on my mortgage - I can't believe what I have learned in one day... Shellpoint contacted me on Thursday to let me know that if I didn't agree to the new payment of $3019...

Anonymous
Lorraine

They are supposedly reviewing my documents are misplacing them numerous time or kept sending me document.My home is also worth more than the outstanding balance. A sale date ...

Product
Shellpoint Mortgage Servicing Loan Modification
#1115049
they are trying to sell our home and we need help to stop this foreclosure sale. We are trying to save our home and they will not do anything. The company is not there to help you. So there is no solution their goal is to steal your home and they will do it by any...
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Anonymous
Anonymous

Shellpoint is trying to do the same to me - BOA sold my mortgage to them, BOA told me that Shellpoint would continue to complete my Modification...OMFG what a joke.. they just...

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Product
Shellpoint Mortgage Servicing Loan Modification
I didn't like
  • Samantha bustillo david mcgowan
  • Joshua bishop
#1095412
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Shellpoint Mortgage Servicing - Loan modification

shell point keeps denying my modification. they r nothing but irresponsible ***. do not ever deal with them
Product
Shellpoint Mortgage Servicing Loan Modification
#1088597
Shellpoint denies everyone a Modification - after Bank of America swore to us that Shellpoint would complete our Modification what a joke the only thing Shellpoint wants is our house..So now we will be house poor with little to nothing to live on - I thought submitting...
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Shellpoint Mortgage Servicing Loan Modification
#1087369
All we want to do is save our home. We fell victim to these third parties companies and its not fair that we as homeowners have to pick up the pieces and fight for whats right. I feel that Shellpoint should honor that modification that was offer to us back in March...
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Product
Shellpoint Mortgage Servicing Loan Modification
#1074344
after about 2 years of filing papers hiring a lawyer and going back and forth to court, while this company is reporting my mortgage incorrectly on my credit report.I received a modification for higher than the original amount. this is a scam of a company, they loss...
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Shellpoint Mortgage Servicing Loan Modification
#1063820
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Shellpoint Mortgage Servicing - HELLO ?!

Have worked on a modification for over a year now. I have been denied, accepted, need more paperwork AND sent a whole new modification pkg. within days of each other. I have emailed and left voicemail. It's pretty hard to work out a plan when SHELLPOINT MORTGAGE ignores you !!! Absolute WORST CUSTOMER SERVICE.
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Shellpoint Mortgage Servicing Loan Modification
#1059693
Shell point is the worst company i have ever dealt with.While in the middle of a modification, due to loss income, by mortgage company sold to Shell point. They have taken all forgiven fees, as well as a final balloon payment and made it an outstanding balance, leaving...
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Shellpoint Mortgage Servicing Loan Modification
#1056489