Husband is a Veteran and we have been trying to modify our mortgage for months,sending everything they've request. Just received a letter last week stating we were senied because paperwork wasnt complete:/ tty hen received another package to fillout to start modification all over again,sent everything again and as of today....we received beginning of foreclosure paperwork,which was sent to attorney's on March 9th after we received denial letter and start over papers. What in the world!?
Product or Service Mentioned: Shellpoint Mortgage Servicing Loan Modification.
Reason of review: Poor customer service.