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No way they will not communicate and all that stuff on there web site is false ou | ShellPoint Mortgage Servicing

*** shellpoint there fruad and there getting away with it david zepada *** him to fat lazy needs to be arrested
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Review
#1749598 Review #1749598 is a subjective opinion of poster.
Service
Shellpoint Mortgage Servicing Mortgage
Cons
  • Not following federal law
  • Brutally awful customer service
Reason of review
Fraud

Notice of Error - request for resolution | ShellPoint Mortgage Servicing

1.4
Details
Poor management of newly acquired loans, triggering the posting of incorrect information with Errors on customer Web Page !
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Review
#1732263 Review #1732263 is a subjective opinion of poster.
Service
Shellpoint Mortgage Servicing Mortgage
1.0
Details
Please include me also. I ended up selling my house just to get out from under them. I had an unspoiled balance for months. They kept calling me to get the payments but they were already paid. Charged me late fees that I should not have gotten and did not take them...
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Review
#1719852 Review #1719852 is a subjective opinion of poster.
Service
Shellpoint Mortgage Servicing Mortgage
Reason of review
Problems with payment
Loss
$5000
Preferred solution
Let the company propose a solution
I have tried several times to get a modification from Shell Point the last one i applied for was in Nov 2018 and in December i was told thatvi was denied in a letter due to them not having access to my property, when they finally did send someone Shellpoint charged me...
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Review
#1699614 Review #1699614 is a subjective opinion of poster.
Service
Shellpoint Mortgage Servicing Mortgage
Reason of review
Problems with payment
1.0
Details
When i request for payoff quote for my mortgage, they send me the quote with big surprise amount REQUEST INSTANT PAYOFF QUOTE Principal Balance: $171,447.23 Interest: $608.29 Fees: -$97.63 Penalty Due: $0.00 Release Fees: $68.00 Debits: $12,416.99 Borrower Credits:...
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1 comment
Anonymous
#1773274

I waited 5 days for them to figure my payoff. After 3 years payoff was $680 over the principal amount shown.

Put it all on a spreadsheet and finally figured out they were charging extra if you were late a couple of days (up to 10 days for me sometimes) and not applying that to my monthly due (interest only $45k equity loan). That amount gains interest compounded monthly and you get hit with the total when paying off loan.

I relied on the website payment due amount. Maybe received 3 statements throughout the years and they were confusing and came from SC instead of Texas where my loan was being serviced.

Review
#1693170 Review #1693170 is a subjective opinion of poster.
Service
Shellpoint Mortgage Servicing Mortgage
Pros
  • Fraud and conspiracy
Reason of review
Pricing issue
Loss
$12000
Preferred solution
Let the company propose a solution
1.0
Details
All mortgages need details of insurance. If they do not see the insurance, they purchase their own insurance at exorbitant cost. I have Shellpoint listed on my insurance policy. They claimed they did not know I had insurance. I had the cover page sent to them. They...
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2 comments
Anonymous
#1806215

I am going through exactly what you went through. I mailed them everything but they still say it’s not no proof of insurance. what did you do at the end how did you settle it

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Review
#1692095 Review #1692095 is a subjective opinion of poster.
Service
Shellpoint Mortgage Servicing Mortgage
Pros
  • Most agent are polite
  • Fraud and conspiracy
Cons
  • Dishonesty
Reason of review
Problems with payment
Loss
$877
Tags
  • shellpoint Bad Faith Practices

Won't give payoff amount | ShellPoint Mortgage Servicing

1.5
Details

Update by user Oct 25, 2019

Now they tell me it takes 5 days for them to figure out what additional fees they can add to the amount of the loan!I will post what I find out in 5 days.

Original review posted by user Oct 25, 2019

I have been waiting a week for the payoff on my loan. Both my re-fi Mortgage company and the Title company names are on file at ShellPoint Mortgage, but they have a stoppage on releasing the payoff figures.
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Review
#1690015 Review #1690015 is a subjective opinion of poster.
Service
Shellpoint Mortgage Servicing Mortgage
Pros
  • Most agent are polite
Cons
  • Poor service
  • Sneaky
Reason of review
Please give my Title company payoff amount
Loss
$150
Preferred solution
Please give my Title company payoff amount.
1.1
Details
I sent in a large amount of additional money and wrote on the payment stub (this would be the only pmt stub I have ever received that does not give you the amount of, or a line for, and additional principal or interest amount) how it was to be dispersed. They...
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1 comment
Anonymous
#1773282

Same. See below.

I waited 5 days for them to figure my payoff. After 3 years payoff was $680 over the principal amount shown. Put it all on a spreadsheet and finally figured out they were charging extra if you were late a couple of days (up to 10 days for me sometimes) and not applying that to my monthly due (interest only $45k equity loan). That amount gains interest compounded monthly and you get hit with the total when paying off loan.

I relied on the website payment due amount. Maybe received 3 statements throughout the years and they were confusing and came from SC instead of Texas where my loan was being serviced.

Review
#1686321 Review #1686321 is a subjective opinion of poster.
Service
Shellpoint Mortgage Servicing Mortgage
Cons
  • Sneaky
  • Assured it would be corrected
  • Completely disregarded written instructions
Reason of review
Problems with payment
Loss
$500
Preferred solution
Re-Cast my payment for October as I instructed
Tags
  • Beware
  • Watch Your Account Closely

Cannot Make Payment Online | ShellPoint Mortgage Servicing in Port Huron, Michigan

1.0
Details
October 1, my mortgage was sold to Shellpoint Mortgage. It is the worst experience i have ever had in 40 years of banking!
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Review
#1672744 Review #1672744 is a subjective opinion of poster.
Service
Shellpoint Mortgage Servicing Mortgage

Contact ShellPoint Mortgage Servicing Customer Service

Website:
www.shellpointmtg.com
Mailing Address:
PO Box 10826
Greenville, South Carolina 29601
United States
Phone:
(800) 365-7107
All ShellPoint Mortgage Servicing Contacts

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Clueless | ShellPoint Mortgage Servicing in Greenville, South Carolina

1.0
Details
THEY HAVE TAKEN OVER MY MORTGAGE BUT KNOW NOTHING ABOUT IT
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Review
#1666173 Review #1666173 is a subjective opinion of poster.
Service
Shellpoint Mortgage Servicing Mortgage
Cons
  • Joshua bishop
  • Unable to provide information of any type
  • Reported a 30 day late that did not happen