Rome, Georgia
Not resolved

We refinanced our home loan last year with Penn Financial. They are part of Shellpoint, I assume.

Big mistake. No problems until there was a problem. While paying our monthly mortgage online, as we did for the past nine years with our previous company, Shellpoint submitted our payment three times to our bank. Unfortunately, we didn't know this until it was three days before Christmas and we were six hundred dollars overdrawn.

We finally were able to get them to return the extra payment to our account after about two or three weeks. The third payment was insufficient, and that's when the fees started rolling in. We were just beginning to get ahead.

And to top it all, they are charging us a $50 NSF for their mistake. Wouldn't recommend this company to anyone!

Product or Service Mentioned: Shellpoint Mortgage Servicing Mortgage.

Reason of review: Problems with payment.

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