I would have to agree that these new mortgage company's that are popping out of the wood works need to be investigated prior to being given loans. The mortgage company before this one was just as bad (state bridge company).
I even laugh when you call with a concern/complaint it states their a debt collector wtf. I wasn't in debt when you took my loan over. That makes me feel like I'm being set up for failure or be *** But it turns out to be the second one because you never get you question resolved with this company.
There is something I tried for the first chat with them online copy and paste the conversation so you have some leverage because they can come back and say that your previous conversation was not recorded. Because it states "your conversation may be record to better service..."
Product or Service Mentioned: Shellpoint Mortgage Servicing Mortgage.