Not resolved

My loan was sold to Shellpricks (aka Shellpoint Mortgage) in November 2016. My old servicer SLS would not take my payment and I was told to wait until I hear from Shellpricks.

NOTHING! I finally got a statement mid December. I had to call to make a payment since they didn't allow me to make it online. On Dec 21st I was told they only accept 2 months payment and the latest I can make it is Dec 31.

They were closed that day so I called on the first business day, first thing in the morning on Jan 3rd and I was told they only accept 3 payments or they start foreclosure. Need I say more?

In 2 weeks they probably want 4 payments! There is a reason they do not have a single good review here or anywhere else!

Product or Service Mentioned: Shellpoint Mortgage Servicing Loan.

Reason of review: Poor customer service.

Preferred solution: Let the company propose a solution.

ShellPoint Mortgage Servicing Cons: Extortionists.

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