1.6
Details
I have had a loan with Shellpoint for over 6 months now and they still have yet to report my on time payments to any reporting agency.I have written letter, called and they keep saying they will be doing that. This hurts my score and I would think be against the...
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3 comments
Anonymous
#1473095

I am appalled (and feel somewhat vindicated) by all the reports here, of how Shellpoint has been cheating and lying to homeowners. Something has to be done!

My spouse and I are sick to death of how they have been treating us and our loan. There's strength in numbers, so let's hope we can band together and get these *** off our backs.

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Review
#1136620 Review #1136620 is a subjective opinion of poster.
Service
Shellpoint Mortgage Servicing Home Loan
Reason of review
Poor customer service
1.0
Details
We ran into some financial problems right after we bought the house.We had renters in the house and then after the year was up with the renters we tried to sell the house. No luck, so we asked Shellpoint if there was anything that we could do to save the house. So they...
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Review
#1132432 Review #1132432 is a subjective opinion of poster.
Service
Shellpoint Mortgage Servicing Home Loan
Pros
  • Helpful on phone no follow thru
  • Friendly but dim customer servie
Cons
  • Incompetence or at worst taking advantage of the public
  • Do not care
  • Very poor so far
Reason of review
Bad quality
Tags
  • dishonest
  • Incompetent corporation
  • shellpoint Bad Faith Practices
1.0
Details
This is an update on the complaint I filed with Shellpoint.A brief reminder of my complaint. Shellpoint was billing me incorrectly. My loan was transferred to Shellpoint and the first payment was 11/15/2016. Every billing statement has been incorrect since the first...
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1 comment
Anonymous
#1575088

My Insurance company called today to tell me She.lpoint did not apply premium payment for my homeowners insurance and it will Lapse in 3 days. Naturally it is a weekend and nothing I can do.

Shellpoint does not have auto pay and insists on monthly statements. They really messed me up

Review
#1002618 Review #1002618 is a subjective opinion of poster.
Service
Shellpoint Mortgage Servicing Home Loan
Cons
  • Incompetent processing
  • Gross incompetence
Reason of review
Problems with payment
Loss
$3500
Preferred solution
Full refund
Tags
  • Incompetent corporation
  • Mortgage Litigation
  • General Incompetence
1.0
Details
The servicing on my Home Equity Line of Credit mortgage loan was transferred from another company to Shellpoint. My former servicing company collected my monthly payment accurately for 11 years with no problem. The first payment, which was November 2016, Shellpoint...
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1 comment
Anonymous
#1403424

Yes! They are HORRIBLE! Charging me over $500/month in escrow to pay taxes and insurance that could be paid with less than $200/month!!!

Review
#1000098 Review #1000098 is a subjective opinion of poster.
Service
Shellpoint Mortgage Servicing Home Loan
Cons
  • Staff ill prepared to reconcile records or answer questions
  • Worst experience ever
Reason of review
Problems with payment
Loss
$7067
Preferred solution
Full refund
Tags
  • gross negligence

Contact ShellPoint Mortgage Servicing Customer Service

Website:
www.shellpointmtg.com
Mailing Address:
PO Box 10826
Greenville, South Carolina 29601
United States
Phone:
(800) 365-7107
All ShellPoint Mortgage Servicing Contacts

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