Monterey Park, California
Not resolved
1 comment

The staff 7 COMPANY ARE INCOMPETANT. The mortgage company sold my loan to Shellpoint after 20 years, I was not pleased to say the least.

I had been paying an additional $400.00 in principal monthly with my old company & continued with shellpoint. After about 5 months I finally logged into the website only to find that the additional 400.00 was not being posted. It was entered as other funds. Took about 4 calls to finally get an agent to resolve the issue & credit my account to reflect original dates & reduce interest.

Since I only had about 2 years left I stayed with them only to have issues when I went to payoff the loan. All 4 agents gave me bad info & loan was not showing being paid off. Dollars were showing as unaplied principal. Even after speaking with an alleged supervisor it was not being taken care of.

Took 2 weeks for them to get it right & another 30 days to refund my escrow balance & unapplied principal dollars in my account. Bunch of incompetent folks who do not care about the customer. I also contacted original mortgage company & read then the riot act for selling me out after being loyal with them for 20 years.

Too many folks want your business find a reputable company with good referrals. Get your loan out of shellpoint

Product or Service Mentioned: Shellpoint Mortgage Servicing Mortgage.

Reason of review: Bad quality.

ShellPoint Mortgage Servicing Cons: Lack of customer service.

Do You Have Something To Say ?
Write a review


You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment

the worst ever

ShellPoint Mortgage Servicing Reviews

  1. 170 reviews
  2. 24 reviews
  3. 6 reviews
  4. 2 reviews
  5. 1 review
ShellPoint Mortgage Servicing reviews