My problem with them so far, is that they are 4 months late in paying my town taxes. Tax are $500 and I have over $900 in my escrow account.
Called their customer service 3 times already. Was told request was submitted 24 August. Which by the way, was 3 months late. My next step is a threat with a lawyer for breech of contract.
Had requested to talk to a supervisor on duty. Was told that the Supervisor was too busy. I do realize that it is not the customer service personnels fault, but the Escrow Department. If I didn't just get this mortgage back in February.
I would refinance with another company. What is worst.
This is a VA loan. Can not believe that the VA would deal with such a untrusted company.
Reason of review: Breech of Contract.
Preferred solution: Let the company propose a solution.
ShellPoint Mortgage Servicing Cons: Very poor so far, Did not pay my property taxes.