Georgetown, Delaware
Not resolved
1 comment

My problem with them so far, is that they are 4 months late in paying my town taxes. Tax are $500 and I have over $900 in my escrow account.

Called their customer service 3 times already. Was told request was submitted 24 August. Which by the way, was 3 months late. My next step is a threat with a lawyer for breech of contract.

Had requested to talk to a supervisor on duty. Was told that the Supervisor was too busy. I do realize that it is not the customer service personnels fault, but the Escrow Department. If I didn't just get this mortgage back in February.

I would refinance with another company. What is worst.

This is a VA loan. Can not believe that the VA would deal with such a untrusted company.

Reason of review: Breech of Contract.

Preferred solution: Let the company propose a solution.

ShellPoint Mortgage Servicing Cons: Very poor so far, Did not pay my property taxes.

  • Incompetent corporation
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Horrible company. I asked for a review of my escrow, I was told it wasn't necessary. Even though their amounts for my taxes and insurance were wrong.

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